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Salary: USD 125,000 - 215,000 / annual
CodeRabbit is building AI-powered code review systems that combine language models with human expertise to create next-generation developer tools. As an Enterprise Customer Success Manager for the Americas region, you will be a founding member of the customer success team, owning the full lifecycle of enterprise customer relationships from onboarding through renewal and expansion.
You will manage a book of business focused on driving adoption and value realization of CodeRabbit's AI-driven code review platform. Key responsibilities include building strong relationships with technical and executive stakeholders, understanding customer business objectives, driving product adoption, identifying expansion opportunities, and serving as an internal advocate for customer needs on the product roadmap. You will become a product expert, educate customers on best practices, develop periodic business reviews, and own customer-facing communications.
The ideal candidate brings at least 5 years of customer success or account management experience, with technical competency to engage software development teams and understand modern development practices (Git, GitHub, CI/CD, VS Code). You should be comfortable with sales methodologies like MEDDPICC and SPICED, able to establish trust at both CxO and practitioner levels, and possess excellent communication skills. Familiarity with code review processes, AI technologies, developer ecosystems, and experience at early-stage VC-backed startups is valued. The role requires approximately 25% travel to meet with customers. This is a hybrid position based in San Francisco.
