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Perk (formerly TravelPerk) is an intelligent platform for travel and spend management that automates bookings, expenses, invoice processing, and more. The company serves over 12,000 organizations globally, including Bolt, GoCardless, and Fabletics, and employs 1,800+ people across 12 offices.
As an Enterprise Account Manager, you will own a portfolio of Tier 1 customers and drive growth within existing accounts while maintaining high customer satisfaction. You will build trusted relationships with champions, decision-makers, and executive stakeholders across Finance, Procurement, Travel, HR, IT, and Leadership functions.
Key responsibilities include:
- Managing a strategic portfolio of top-tier accounts with deep understanding of customer business needs
- Identifying and executing expansion opportunities across business units, geographies, and product lines through upselling and cross-selling
- Driving adoption of Perk's Travel and Spend platform by identifying underutilized features and partnering on change management
- Leading Quarterly Business Reviews with data-driven presentations demonstrating ROI and strategic opportunities to senior stakeholders
- Serving as a product expert, educating customers on new capabilities and meeting quarterly expansion targets
- Partnering cross-functionally with Product, Engineering, and Support teams to resolve issues and represent customer voice
- Developing solutions to common account challenges and implementing long-term strategies for improved outcomes
You will work in-person 3 days per week at the London hub, with flexibility for up to 20 "Work from Anywhere" days annually.
Requirements:
- Significant experience managing Tier 1 customer portfolios in SaaS, travel-tech, fintech, or spend management environments
- Proven ability to build relationships across Finance, Procurement, Travel, HR, IT, and executive leadership in large enterprises
- Experience navigating complex enterprise organizations with multiple stakeholders and procurement processes
- Outstanding presentation and communication skills with ability to influence stakeholders at all levels
- Strong financial, commercial, and analytical acumen; ability to discuss T&E policy, spend controls, ROI, and cost optimization
- Results-oriented mindset focused on customer satisfaction and long-term value
- Excellent prioritization and time management across strategic account portfolios
- Empathetic, honest, trustworthy, and team-oriented approach
- Growth mindset with openness to feedback
- Proficiency with inside sales tools (Salesforce, Google Tools, Zendesk, Looker)
