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Salary: CAD 150,000 - 200,000 / annual
Adyen is a global financial technology platform providing payments, data, and financial products for enterprise customers like Meta, Uber, H&M, and Microsoft. The Enterprise Account Manager, Platforms role is based in Toronto and focuses on managing relationships with global SaaS platforms and e-commerce marketplaces.
In this position, you will serve as a strategic partner to enterprise customers, educating and guiding them through growth on Adyen's Platforms solution. You'll work with customers who provide access to multiple merchants and individuals, helping them activate new revenue streams through Adyen's embedded financial services (issuing, bank accounts, credit) beyond traditional payments processing.
Key responsibilities include:
- Delivering strategic consultation and payment expertise to customers, positioning Adyen as a trusted advisor and using data to support compelling business cases
- Managing multiple short and long-term projects across assigned accounts with varying timelines
- Driving commercial discussions with customers while meeting strategic and financial targets
- Building and maintaining strong customer relationships, navigating organizational structures to align stakeholders across geographies and time zones
- Serving as the internal voice of the customer, providing feedback loops to Sales, Onboarding, Risk, Finance, and Product teams
- Coordinating high-level technical discussions and presenting business reviews
You will work in a fast-paced, entrepreneurial environment with high autonomy, collaborating across global, multicultural teams. The role includes some domestic and international travel.
REQUIREMENTS:
- Minimum 5+ years of experience in a client-facing, commercial role (account management, consulting, or payments industry from merchant perspective)
- Strong background in complex enterprise software, technical infrastructure, or financial services
- Experience working within payments, financial services, marketplaces, or SaaS platforms
- Demonstrated ability to engage others and develop strong working relationships at all management levels
- Passion for leading strategic payments conversations and coordinating technical discussions
- Strong business acumen and analytical abilities to assess and help reach client goals
- Ability to synthesize complex data sets and use data to tell compelling stories
- Skilled at prioritizing and managing multiple projects across departments while motivating cross-functional collaboration
- Full professional written and verbal proficiency in English (other languages a plus)
- Willingness to travel domestically and internationally as needed
- Based in or willing to work from Toronto office (hybrid model; remote-only not available)
