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Trustpilot is a profitable, high-growth FTSE-250 company and the world's largest open customer review platform with over 350 million reviews and 60 million monthly active users. The company is expanding its Enterprise business across the French market and seeking an experienced Enterprise Account Manager to drive growth and retention in this region.
In this role, you will manage a portfolio of Enterprise accounts across the French market, owning customer retention, guiding successful renewals, and identifying growth opportunities through thoughtful account mapping. You will partner closely with dedicated Customer Success Managers (CSMs), where you lead on commercial strategy, contract growth, and negotiations while your CSM partner guides adoption, implementation, and ongoing account health. You'll bring fresh perspectives to a growing function by sharing market insights, piloting retention and expansion initiatives, and co-creating the France Enterprise strategy. Your focus will be on deeply understanding client business goals and metrics to deliver measurable ROI, establishing Trustpilot as a trusted, long-term partner.
The role is positioned at a critical moment when AI is fundamentally changing how reputation is built and how consumers make decisions. You'll work with some of the region's leading brands, helping them use authentic human sentiment to strengthen their visibility, credibility, and competitive position in the AI economy.
This is a Copenhagen-based role requiring native-level French and strong professional English language skills.
REQUIREMENTS:
- Native-level French and strong professional English language skills
- Demonstrated track record managing Enterprise-level customer portfolios, with experience driving renewals, account retention, and commercial expansion within a SaaS or subscription-based environment
- Comfortable navigating evolving environments, taking ownership of outcomes, and eager to help shape an Enterprise approach rather than simply following a rigid process
- Proven ability to co-manage complex customer relationships alongside Customer Success Managers, technical leads, and cross-functional teams
- Skilled at leading thoughtful, consultative conversations with senior leadership and key stakeholders across diverse organizations
- Excited to move beyond standard sales approaches and help tailor solutions that resonate within the European market
