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Perk (formerly TravelPerk) is an intelligent platform for travel and spend management, trusted by over 12,000 companies worldwide including Bolt, GoCardless, and Fabletics. Following the acquisition of spend management platform Yokoy, Perk is building a seamless, all-in-one solution for business travel and expenses.
You will own a portfolio of enterprise accounts in the DACH region, acting as a strategic partner to the company's highest-value clients. This is a senior individual contributor role focused on driving client adoption, revenue retention, and expansion across the combined Perk and Yokoy product suite.
Key Responsibilities:
- Lead and nurture a portfolio of enterprise accounts, building long-term relationships with key decision-makers and C-level executives
- Systematically identify and execute upsell and cross-sell opportunities, particularly around Yokoy spend management capabilities, to drive net revenue retention
- Deliver data-driven Strategic Business Reviews (SBRs) to executive stakeholders, translating travel and spend analytics into clear ROI and actionable recommendations
- Consult on platform best practices using deep mastery of the Perk and Yokoy product ecosystems
- Serve as the internal voice of the customer, collaborating with Product, Support, and Onboarding teams to guide rollouts and influence product roadmaps
- Address complex operational or technical challenges early, establishing scalable solutions to ensure long-term retention
The role is based in Munich with an IRL-first approach requiring 3 days per week in-office. Perk offers 30 days annual leave, equity, comprehensive wellbeing support through Spring Health, up to 20 "Work From Anywhere" days annually, 17 weeks paid parental leave, and relocation support.
Requirements:
- Native or near-native fluency in German and professional fluency in English
- Proven success in Enterprise Account Management or Customer Success roles, preferably in SaaS, FinTech, or TravelTech, with a history of consistently exceeding expansion and retention targets
- Exceptional communication skills with proven ability to present to, negotiate with, and advise C-level executives
- Ability to translate complex spend data into high-level business strategies that align client objectives with product capabilities
- Low-ego, team-first approach that thrives on early feedback, rapid iteration, and cross-functional alignment
