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Salary: USD 150,000 - 175,000 / annual
Sage is a care intelligence platform for senior living and skilled nursing facilities, connecting hardware (nurse call, fall management, wander management) with software that caregivers actually use. The company is addressing a critical demographic shift: the first baby boomers turn 80 this year, and over the next decade, demand for senior care will far outpace available infrastructure and staffing.
As Enterprise Account Manager, you will own the expansion phase of Sage's land-and-expand motion. After Sales closes a pilot deployment, you transform early wins into portfolio-wide rollouts, measurable value realization, and durable executive partnerships. You will refine and execute the expansion playbook, strengthen multi-level relationships across operators, and translate product impact into long-term, multi-community growth.
Key responsibilities include:
- Develop and execute expansion strategies moving operators from pilot deployments to multi-community rollouts, identifying cross-sell and add-on opportunities
- Maintain accurate visibility of expansion opportunities, forecast with rigor, and deliver against quarterly revenue and retention targets
- Build and deepen relationships with C-suite and regional leaders across operators, REITs, and PE-owned platforms; lead business reviews and remove blockers
- Quantify operational and clinical value (workflow efficiency, risk reduction, care outcomes) and package insights into compelling narratives that drive budget approval
- Turn operator goals into clear action plans and orchestrate efforts across Implementation, Client Success, Product, Engineering, and Marketing
- Serve as executive escalation path for both Sage and operator partners; anticipate issues and drive fast resolutions
- Participate in executive meetings, conferences, and industry events to deepen relationships and unlock growth
This is a high-visibility, high-ownership role requiring up to 50% discretionary travel, including onsite time with partners and regular collaboration at the New York City office.
REQUIREMENTS:
Minimum:
- 7+ years in enterprise account management, sales, or business development, ideally in B2B technology
- Proven track record of driving expansion revenue through upsells, cross-sells, or broader enterprise adoption
- Experience navigating complex, multi-stakeholder sales cycles and building VP/C-suite relationships
- Strong pipeline management, forecasting discipline, and consistent performance against revenue targets
- Ability to articulate product value and build compelling business cases for executive stakeholders
- High ownership, strong commercial instincts, and comfort working cross-functionally in fast-paced environment
Preferred:
- Experience with hardware-enabled technology, IoT, or integrated software and hardware solutions
- Familiarity with senior living, skilled nursing, healthcare, or other operationally complex industries
- Experience expanding accounts across multiple locations, business units, or regional teams
- Experience building repeatable expansion playbooks or scaling pilots into enterprise-wide deployments
- Familiarity with complex enterprise ownership structures, including private equity-backed businesses
