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Salary: USD 100,000 - 150,000 / annual
Profound is a rapidly growing AI marketing platform used by 15% of the Fortune 500 (including Comcast, Estée Lauder, and Walmart) and innovative companies like Ramp, MongoDB, and Figma. The platform consolidates marketing work—research, briefs, content, campaigns, and reporting—in one place, powered by AI agents that automate tasks like reporting, content drafting, page audits, and competitive research. Built on 2B+ real user prompts, Profound's data reveals what people ask AI and how models respond, enabling the AI Marketer to identify high-impact opportunities and deploy agents to measure and optimize results.
As an Enterprise Account Manager, you will own a portfolio of approximately 20 accounts and drive renewal and expansion revenue. You'll partner directly with customer executives and key stakeholders to understand business goals, address pain points, and demonstrate measurable ROI. Working alongside the Engagement Management team, you'll connect platform usage to business outcomes and identify opportunities to deepen relationships and expand adoption.
Key responsibilities include:
- Managing the full customer lifecycle from onboarding through renewal, identifying adoption and value-expansion opportunities
- Developing deep understanding of each customer's goals, workflows, and organizational structure to position Profound as essential
- Building organizational maps to expand relationships and impact across customer deployments
- Building and managing a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets
- Leading commercial conversations, including executive business reviews and multi-product renewal/upsell negotiations
- Forecasting with precision using CRM data and pipeline management best practices
- Collaborating cross-functionally with Product, Engineering, and Engagement teams to deliver seamless customer experience and surface adoption insights
REQUIREMENTS:
- 5+ years of SaaS experience in account management, renewals, or expansion sales
- Proven track record of exceeding revenue targets through renewals and upsells; quota-carrying experience required
- Strong consultative selling skills; comfort leading discovery, demos, and business reviews with senior stakeholders
- Excellent negotiation and closing skills; ability to manage complex deals and procurement processes
- High emotional intelligence and communication skills; ability to build trust quickly and manage multiple stakeholder relationships
- Highly organized and data-driven with strong pipeline discipline and attention to detail
- Entrepreneurial mindset; resourceful, proactive, and comfortable owning outcomes in fast-paced, high-growth environment
- High integrity and long-term orientation; motivated by customer success and sustainable revenue growth
