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PermitFlow is an applied AI company transforming construction permitting and compliance workflows. The company has raised over $90M (Series B) from top-tier investors including Accel, Kleiner Perkins, Y Combinator, and others, and serves the nation's largest builders and contractors, having already delivered value across $20B+ in development.
You will own the commercial relationship and a $6M+ enterprise book of business for PermitFlow's largest customers—regional and national builders, contractors, developers, and multi-brand home-services platforms. This is a foundational role establishing a dedicated Account Management function where every enterprise customer has one clear commercial owner for the life of the relationship.
Key responsibilities include:
- Lead renewals end-to-end: strategy, pricing, negotiation, procurement, legal, and close
- Build and close expansion pipeline across products, business units, geographies, brands, and volume tiers
- Develop multi-year account plans, stakeholder maps, and whitespace analysis
- Build trusted relationships with regional and national decision-makers, including C-suite and private-equity sponsors
- Translate operational outcomes (time-to-permit, throughput, cost, risk reduction) into executive-grade ROI narratives
- Own renewal and expansion forecasting, CRM hygiene, and close plans
- Partner with Implementation, Ops, and Customer Success on onboarding, operating cadence, health, adoption, and risk signals
- Help build the Account Management playbook: handoffs, tiering, cadences, forecasting, account-planning standards
- ~20% travel for customer meetings, executive reviews, industry events, and portfolio-company HQ visits
Success is measured by Net Revenue Retention (NRR), Gross Revenue Retention (GRR), expansion ARR closed, renewal rate, forecast accuracy, account/brand/geography/product penetration, quality of executive relationships and account plans, and contribution to a repeatable Account Management operating model.
Requirements:
- 8+ years in enterprise Account Management, expansion sales, or comparable quota-carrying post-sale role
- Personally managed a $5M+ book of business with demonstrated GRR, NRR, renewal, and expansion numbers
- Comfortable with $200K+ ACV accounts, multi-threaded negotiations, procurement, security and legal reviews, and multi-entity rollouts
- Source, qualify, price, negotiate, and close expansion yourself—not a handoff role
- Executive relationship builder credible with CFOs and field-level managers alike
- Strategic and analytical: connect usage and outcomes to financial impact, risk, pricing, and multi-year growth thesis
- Forecast-disciplined with clear stages, close plans, and renewal timelines
- Strong cross-functional collaboration skills across Sales, CS, Product, Solutions, Support, Legal, Finance, and RevOps
- Construction-tech, PropTech, field-service software, home services, or operationally complex vertical experience strongly preferred
About PermitFlow
Real Estate / Construction Tech; SaaS / Enterprise Software — construction permitting workflow software.
