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ServiceTrade is seeking an Enterprise Account Manager to own and grow relationships with the company's largest, most strategic enterprise customers. In this role, you will serve as the primary business point of contact for complex commercial contractor clients, responsible for retention, expansion, and maximizing customer value realization.
Key responsibilities include: developing and executing strategic account plans aligned with customer objectives; building trusted relationships with C-suite and executive stakeholders; conducting executive-level business reviews and upgrade/renewal negotiations; identifying expansion, upsell, and cross-sell opportunities; managing opportunities from discovery through close using consultative, solution-selling approaches; maintaining accurate CRM records and forecasting; and engaging key customer executives to drive platform adoption and minimize churn.
You will coordinate across sales, delivery, engineering, and marketing to deliver a white-glove customer experience while bringing valuable customer insights back into the organization. The role requires 25%+ travel within your geographical territory for in-person prospect and customer meetings.
Ideal candidates bring 5+ years of enterprise-level account management experience with a proven track record of retaining and expanding client relationships. You should have 5+ years selling SaaS-based, business-critical solutions into complex or niche verticals. You are intellectually curious, collaborative, customer-focused, and thrive in complex environments. You master sales methodologies, read your audience well, and can learn new industries quickly while producing large results. You have a demonstrated track record of hitting goals and achieving President's Club recognition.
