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Material Bank is the world's largest material marketplace for the architecture and design industry, operating in 37 countries and connecting thousands of designers with tens of thousands of materials from leading brands daily.
We are seeking a strategic Enterprise Account Manager to lead relationships with our largest Brand Partners. You will serve as a trusted advisor and advocate, developing deep understanding of their businesses, goals, and priorities while helping them maximize the value and impact of their partnership with Material Bank.
In this highly strategic and hands-on role, you will develop long-term account strategies, lead quarterly business reviews, and translate platform performance and data into meaningful insights and recommendations. You will guide Brand Partners through renewals and identify opportunities to expand partnerships when aligned with their objectives. The ideal candidate is equally comfortable engaging with senior executives, analyzing performance data, navigating complex challenges, and bringing together cross-functional teams to deliver measurable outcomes.
Key Responsibilities:
- Take ownership of Brand Partner success by developing deep understanding of their businesses, priorities, and goals, ensuring their partnership continues to deliver meaningful value
- Develop thoughtful, data-informed strategies for each Brand Partner, identifying priorities, opportunities, and actions that strengthen performance and support long-term objectives
- Identify opportunities to deepen and expand partnerships where Material Bank can provide additional value, connecting recommendations directly to Brand Partner goals and business needs
- Lead the renewal process from planning through completion, proactively demonstrating value, addressing concerns, and building alignment around continued partnership
- Build trusted, multi-threaded relationships across Brand Partner organizations, including senior leadership, creating strong alignment around goals, performance, and growth opportunities
- Lead strategic business reviews with Brand Partner leadership, bringing together performance data, insights, industry context, and recommendations that inform decisions and identify opportunities
Requirements:
- 10+ years of progressive experience in strategic or enterprise account management within design, building product, or related architecture and design industries, with direct renewal and expansion accountability
- Strong executive presence and communication skills; able to connect with senior audiences
- Proven ability to build relationships as a strategic partner ensuring lasting account relationships
- Experience carrying a multi-million dollar enterprise account-level book of business
- Genuine fluency with data; able to work with data sets to identify trends and opportunities and formulate insights helpful to account success
- High level of judgment when determining what matters and what doesn't, and standing behind trade-off decisions
- Unwavering accountability, adaptability, and drive to deliver results and care for your accounts
- Travel required with the intention of face-to-face account meetings and professional networking
