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Kastle is building autonomous AI agents for financial services, helping America's largest banks and lenders scale their contact center and compliance operations. The company has processed over $2 billion in transactions, is backed by Insight Partners and Y Combinator, and recently raised a $24M Series A.
As an Enterprise Account Manager, you will own Kastle's relationships with the largest lenders and servicers in the mortgage industry, serving as the primary point of contact for their executives. You'll be responsible for the full account lifecycle post-launch, including renewals, expansion, and strategic growth.
Key responsibilities include:
- Owning a book of Kastle's largest accounts with full P&L responsibility for renewal and expansion
- Building and maintaining relationships with multiple senior stakeholders, including economic buyers and C-level executives
- Running quarterly business reviews that demonstrate Kastle's impact and identify next steps
- Visiting customer sites regularly to understand their business, organizational structure, and quarterly priorities
- Identifying and closing expansion opportunities across new AI agents, lines of business, and channels
- Demoing and pitching new Kastle products to appropriate stakeholders
- Proactively identifying and resolving issues before customers experience them, coordinating with deployment and engineering teams
- Planning renewals early to ensure smooth transitions
- Bringing customer insights back to leadership to inform product direction
You'll work in a fast-growing fintech company selling into the operations of major financial institutions, with the opportunity to shape the future of consumer lending and work alongside world-class product and go-to-market teams.
REQUIREMENTS:
- 5+ years in account management, customer success, or enterprise sales at companies selling into bank, lender, or servicer operations
- Proven track record of carrying and hitting expansion or NRR quota
- Deep understanding of how banks and lenders operate lending operations, including default, loss mitigation, escrow, and contact center functions
- History of building trusted relationships with EVP- and C-level executives
- Strong solution selling skills with ability to understand customer business rather than push product
- Comfortable demoing technical products live and explaining AI to both technical and non-technical audiences
- Hands-on experience using AI tools in your own work
- Mental agility and ability to think on your feet in rooms with senior executives
- Service mindset with reliability and follow-through
PREFERRED:
- Experience as an operator in the mortgage industry
- Experience at an early-stage or high-growth startup
- Experience managing accounts at the largest US banks or servicers
