SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Ivo builds AI products that help enterprises solve complex contracting problems. The company works with customers like Meta, Uber, IBM, Intel, DoorDash, Mitsubishi Electric, and Coinbase, and recently raised Series B funding after growing 6x in 12 months.
As Enterprise Account Manager, you will drive growth of Ivo's AI solutions within large enterprise clients. You'll own renewals and expansion across major accounts, helping customers realize value and extend adoption across their organizations. You'll build relationships beyond initial buyers, uncover opportunities with new teams, and grow adoption of Ivo's expanding product portfolio.
Key responsibilities include:
- Take full ownership of Ivo's largest customer relationships, developing and managing named accounts from prospecting through contracting. Own commercial health, renewals, and expansion with accountability to move accounts forward independently.
- Build relationships that create value across the organization—earning trust with day-to-day legal users, business leaders, executive sponsors, and budget owners. Extend relationships into teams whose work depends on contracts.
- Understand how decisions actually get made within each account: who champions change, who controls budget, who needs technical confidence, and who can block execution. Bring the right people into conversations at the right time.
- Be deeply analytical about where value exists and where it could be. Partner with Customer Success Managers to connect usage patterns and customer outcomes with business priorities. Look beyond headline metrics to understand which teams benefit, where workflows break down, and why use cases haven't gained traction.
- Turn customer outcomes into compelling business cases. Translate Ivo's impact into business terms: time savings, faster decisions, consistent standards, and better visibility into contractual commitments and risk.
- Help customers build toward Ivo as their system of record for contracts. Develop long-term vision for how Ivo becomes central to their organization's contract work, connecting ambition to current capabilities and a practical sequence of use cases.
- Run disciplined renewal and expansion cycles. Translate account strategy into opportunities with clear customer problems, paths to value, stakeholder alignment, and realistic decision processes. Own commercial cycles through procurement, legal review, negotiation, and close.
- Lead across Ivo, bringing Customer Success, Solutions Architects, Product, Finance, and Legal Engineers together around customer priorities. Stay accountable for follow-through and bring precise customer feedback to Product.
Requirements:
- Deep experience growing strategic accounts inside large, complex enterprises, particularly Fortune 50 organizations. Understanding of how these businesses make decisions, how priorities compete, and how to navigate people, processes, and approval paths.
- Relationship-builder with strong commercial instincts. Ability to earn trust across accounts from day-to-day users to executive sponsors and budget owners. Skill in identifying people who can champion change, fund it, and move it forward.
- Value creator who starts with customer's business. Ability to connect Ivo's capabilities to operational priorities, build clear cases for change, and show how better contract work improves efficiency, reduces risk, or supports growth.
- Analytical by nature. Use account data, adoption signals, customer outcomes, and business trends to identify where value is created or left unrealized. Turn insights into credible plans to improve customer's bottom line.
- Strong executive presence. Earn credibility with senior leaders through clear communication, sound judgment, and deep business understanding. Lead strategic conversations, navigate tough questions, and translate complex insights into compelling cases.
- Experience in complex commercial environments. Ability to lead expansion and renewal conversations, develop multi-year opportunities, and work through procurement, legal review, and negotiation.
- Curious about technology and focused on outcomes. Can learn sophisticated product portfolio and explain relevance in business terms. Direct AI experience not required; experience helping large organizations adopt transformative software is valuable.
- Self-directed and accountable. Create momentum, bring right people together, and follow through without mistaking activity for customer value.
- Bachelor's degree or equivalent experience.
- Able to travel up to 50%.
