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Diligent is seeking an Enterprise Account Manager to drive revenue growth and deepen customer engagement across a defined territory. This is an individual contributor sales role focused on expanding product adoption among existing customers and introducing new clients to the Diligent One Platform.
You will own a portfolio of complex accounts within a designated vertical, responsible for expanding existing business and identifying upsell opportunities. Your approach will be solutions-focused, understanding customer needs and developing tailored solutions aligned with Diligent's platform capabilities.
Key responsibilities include:
- Building deep product and solution expertise across Diligent's offerings and business strategy
- Expanding existing business within your assigned vertical and territory for complex accounts
- Adopting a solutions-selling approach to understand customer needs and develop platform-aligned solutions
- Building and maintaining strong relationships with prospects and customers, serving as a trusted advisor
- Developing and executing account plans to meet revenue targets and customer business objectives
- Coordinating with internal sales stakeholders to prioritize actions across multiple assigned accounts
- Creating specialized business plans for customers that drive business outcomes and generate new business and upsells
- Establishing feedback loops with product management and product marketing to communicate customer pain points and insights
- Managing pipeline, delivering accurate forecasts, and closing deals
- Acting as a strategist to lead account planning and orchestrate internal collaboration
You will work within a high-performing sales culture with a defined territory that includes an existing customer base, providing a foundation for immediate impact.
Requirements:
- Track record of exceeding sales targets
- Commercial acumen and strong sales fundamentals
- Natural collaborator who thrives in fast-paced, high-growth environments
- Customer-first ethos with ability to deliver innovative solutions
- Ability to manage complex accounts and develop strategic relationships
- Strong communication and internal stakeholder coordination skills
