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Quiq is seeking an experienced Enterprise Account Executive to lead full-cycle sales for enterprise and strategic customers. This is a high-impact role on the go-to-market team where you will own the complete account lifecycle—from prospecting and landing new logos through renewal, upsell, and cross-sell opportunities.
You will work directly with C-level executives, customer experience leaders, and technical teams at major brands building next-generation customer experiences. Your responsibilities span new business development, account growth, and renewals:
**New Business:** Exceed prospecting activity and pipeline goals quarterly. Build and manage a pipeline of new opportunities within your named account list. Identify and attend industry events to generate market awareness.
**Account Growth & Renewals:** Proactively manage renewals to ensure continued product adoption. Identify upsell and cross-sell opportunities within existing accounts. Expand relationships across multiple business functions. Execute multi-touch strategies with Client Success and Marketing to penetrate and grow accounts.
**Full Lifecycle:** Become a product and solutions expert, conducting discovery calls, presentations, and demos. Demonstrate value to key stakeholders in complex sales cycles. Track all opportunity and account details in Salesforce. Own a quota spanning new business, expansion, and renewals. Measure success through pipeline, retention, and revenue growth. Travel to industry events and customer/prospect on-sites 1–2 times per month.
**Requirements:**
- 8+ years of enterprise software sales experience, including both new-logo acquisition and growth of large enterprise/strategic accounts
- 3–5+ years' experience in Contact Center, Customer Experience, Customer Support, or AI agents
- Demonstrated experience expanding account relationships in large organizations and landing new enterprise logos
- Passion for solutions-oriented, consultative sales
- Proven track record of setting and exceeding sales goals across new-business and renewal/expansion targets
- Current personal experience with AI tools and understanding of LLMs
- Strong understanding of human-centric CX experiences, customer journey mapping, and use case development
- Outstanding written and verbal communication, presentation, and cross-functional leadership skills
- Strong executive presence and ability to foster deep relationships with prospects and customers
- Strong math skills for pipeline, quota, and forecasting
- Ability to work across functions to orchestrate strategic growth plans
- Curiosity and willingness to adopt new technologies
- Resilience and resourcefulness
- Strong business acumen and desire to understand customers' businesses and goals
- Team player with high integrity
- Proven capacity to develop relationships
