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incident.io is the leading AI-powered incident response platform trusted by engineering teams at companies like OpenAI, Netflix, and Airbnb. Since 2021, the platform has helped over 2,000 companies manage more than 1 million incidents. The company has raised $96 million from Index Ventures, Insight Partners, and Point Nine and is in rapid growth mode.
As an Enterprise Account Executive, you will sell to engineering leaders and C-suite executives at large, complex organizations where incident management directly impacts business continuity and board-level outcomes. Your accounts will include companies like Intercom, Etsy, Miro, HashiCorp, and StubHub—customers who validate strong product-market fit. You'll manage enterprise sales cycles involving 6-7 decision-makers, technical buyers, and executive stakeholders.
Day-to-day responsibilities include:
- Hunting and prospecting into target accounts with multiple entry points
- Running product demonstrations alongside Solutions Engineers
- Building multi-threaded relationships across technical and executive buyers
- Conducting C-level conversations with credibility and strategic insight
- Gathering customer feedback and translating it to the product team for rapid iteration
- Collaborating with leadership on sales process development and continuous improvement
- Leveraging AI tools (Claude) for account research, deal preparation, and competitive positioning
- Working cross-functionally with Product, Solutions Engineering, and Customer Success teams
The sales function is central to incident.io's strategy, not peripheral. You'll help shape how the company sells rather than execute a pre-built playbook. The team values product evangelism, strategic partnership, and the ability to challenge existing approaches.
Benefits include market-leading private medical insurance, competitive PTO with the first Friday of every month off, enhanced 401(k) matching, meaningful equity, unlimited AI access for all employees, generous parental leave, $1,000 setup budget, and $500 annual professional development budget.
REQUIREMENTS:
- Proven track record closing 6-figure ACV (Annual Contract Value) deals; ability to articulate the specific strategies and tactics used
- Demonstrated experience selling to technical buyers, CTOs, and engineering leaders
- Comfort and credibility in rooms with engineers and technical stakeholders
- Active prospecting and pipeline-building skills; multiple account entry strategies
- Strong multi-threading ability to identify and engage all key decision-makers
- Data-driven approach to deal progression; ability to build compelling business cases
- Product acumen and willingness to provide constructive feedback to product teams
- Comfort with startup ambiguity and ability to help build sales processes from the ground up
- Strong cross-functional collaboration skills and ability to leverage team resources to win deals
