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Salary: USD 127,800 - 183,655 / annual
Freshworks is seeking an Enterprise Account Executive to drive growth and close complex SaaS sales deals within an assigned territory. You will own and develop new strategic enterprise accounts, strengthen relationships with existing customers, and engage C-level executives and technical decision-makers using deep SaaS expertise.
Key responsibilities include executing territory strategies to win new enterprise business and exceed growth targets; leading the full sales cycle from prospecting through negotiation and closure; building trusted relationships with C-suite executives by understanding their business challenges and delivering outcome-driven value conversations; partnering cross-functionally with Business Development, Pre-Sales, Marketing, Implementations, Billing, and Deal Desk teams; mentoring peers to strengthen team performance; and developing and maintaining a robust, high-quality pipeline with accurate forecasting and opportunity tracking. Travel as needed to engage customers in person and represent Freshworks authentically.
Freshworks builds uncomplicated service software for customer experience (CX) and employee experience (EX), trusted by over 72,000 companies including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music. The company employs over 4,500 people globally and emphasizes a people-first approach to AI that eliminates friction and makes employees more effective.
REQUIREMENTS:
- 8 to 10+ years in quota-carrying, closing SaaS sales roles focused on enterprise accounts, with a strong track record of consistently meeting or exceeding revenue goals
- Proven ability to navigate complex, medium-to-long enterprise sales cycles and foster trusted relationships with both technical and executive stakeholders
- Strong prospecting, pipeline management, and forecasting skills to ensure consistent opportunity flow and predictable results
- Strong solution-selling skills with ability to understand diverse customer challenges and position software solutions (e.g., ITSM, IT infrastructure, EX platforms) that enhance productivity, engagement, and ROI
- Collaborative, analytical mindset with customer-first orientation and ability to partner across teams and drive sustainable growth
