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Salary: USD 60,000 - 70,000 / annual
Daymark Health is a value-based oncology company transforming cancer care through a comprehensive, personalized platform that combines dedicated care navigation, symptom-focused support, behavioral health, and social resources with evidence-based interventions and hybrid in-person + virtual care.
As an Enrollment Specialist, you will serve as a frontline ambassador, building trust with healthcare providers and patients while driving enrollment into Daymark's program. This is a high-volume, patient-facing role focused on outbound prospecting and enrollment support.
Key Responsibilities:
- Make 50+ outbound calls daily to prospective patients and caregivers, introducing Daymark's services
- Guide patients through the enrollment process, identifying goals and concerns to tailor support
- Respond to inbound communications, triage requests, and connect patients to appropriate team members
- Obtain patient consent, complete enrollment surveys, and escalate urgent clinical needs
- Share feedback with internal teams on patient/provider needs, referral trends, and access barriers
- Work a structured Mon-Fri schedule (8:30 AM–5 PM ET) with flexibility for evening/weekend coverage
Success in 3 months means becoming a trusted resource for patients and providers, contributing process improvements, hitting daily/weekly/monthly enrollment targets, and passing regular call audits for compliance and quality.
Requirements:
- 3+ years of experience in enrollment, patient outreach, call center, or SDR roles with high phone volume
- Relational and empathetic communication; ability to build trust quickly with providers and patients
- Organized and proactive; comfortable with ambiguity and frequent change in a startup environment
- Strong written and verbal communication; ability to tailor messaging to audience
- Tech-savvy with CRM experience (Salesforce preferred) and proficiency in Slack, Zoom, Google Suite, and EHRs
- Bilingual fluency is a plus
- Must be based in Southern California (role is fully remote but location-restricted)
- Basic Life Support (BLS) certification required; must comply with Daymark's vaccination and testing policy
