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Salary: USD 60,000 - 70,000 / annual
Daymark Health is a value-based oncology company transforming cancer care through a comprehensive, personalized platform combining dedicated care navigation, symptom-focused support, behavioral health, and social resources with evidence-based interventions and a hybrid in-person + virtual care model.
As an Enrollment Specialist, you will be a frontline ambassador building trust with healthcare providers and enrolling new patients into Daymark's program. You'll be the first point of contact for prospective patients and caregivers, guiding them through enrollment and connecting them to compassionate, team-based care.
Key responsibilities:
- Make 50+ outbound calls per day to prospective patients and caregivers to introduce Daymark's services
- Guide patients through the enrollment process, surfacing goals and concerns to tailor support
- Respond to inbound communications, triage requests, and connect patients to appropriate team members
- Obtain patient consent, complete enrollment surveys, and escalate urgent clinical needs
- Share feedback with internal teams on patient/provider needs, referral trends, and access barriers
- Work a structured Mon-Fri schedule (8:30 AM–5 PM ET) with flexibility for evening/weekend coverage
Success in the first 3 months means becoming a trusted resource for patients and providers, identifying process improvements, hitting daily/weekly/monthly enrollment targets, and passing regular call audits for compliance and quality.
Requirements:
- 3+ years of experience in enrollment, patient outreach, call center, or SDR role with high phone volume
- Relational and empathetic; ability to build trust quickly and genuinely with providers and patients
- Organized and proactive; comfortable taking initiative and bringing structure to dynamic situations
- Comfortable with startup environments and frequent change
- Strong written and verbal communication; ability to tailor messaging to audience and context
- Tech-savvy with CRM experience (Salesforce preferred); proficiency with Slack, Zoom, Google Suite, and EHRs
- Bilingual fluency is a plus but not required
- Basic Life Support (BLS) certification required; must comply with Daymark's Employee Vaccination and Testing policy
- Must be based in Rhode Island or Greater Boston Area
