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Vivenu is a global leader in event ticketing technology, backed by $65M+ in funding and serving major clients like the Grammys, Golden Globes, and Stanford University. The company operates six offices worldwide and processes over 1 billion API requests monthly, serving 10+ million end users.
As Engagement Manager for Professional Services, you will bridge client vision with profitable technical execution at the intersection of Sales, Solutions, and Delivery. You will architect custom digital ecosystems, define product boundaries, and own project margins and resource allocation to build a scalable P&L unit.
Key responsibilities include:
• Define and build vivenu's digital ecosystem by collaborating with Sales, Solutions, and Customer Success teams to scope delivery projects beyond the core platform, including headless website design, third-party integrations, and custom scripts.
• Scope projects that clearly delineate where the core product ends, marketplace solutions apply, and custom development begins.
• Lead engagements as the primary leader for scoping and delivery, managing project plans, timelines, resource allocation, and stakeholder expectations to ensure on-time, on-budget delivery with exceptional quality. Identify and track risks, collaborating with customer success and product teams.
• Demonstrate commercial acumen by drafting statements of work and change orders while maintaining target margins, billable utilization, and effective resource allocation.
• Act as the voice of the field, collaborating closely with Engineering and Product to shape the roadmap based on real-world delivery learnings.
• Scale the digital ecosystem by turning early customer deployments into repeatable, scalable implementation playbooks and/or marketplace apps, leveraging this IP across customer success, solutions teams, system integrators, and agency partners.
• Ensure deliverables meet quality standards and client acceptance criteria.
Requirements:
• 4+ years of technical project management or engagement management experience in professional services, consulting, or client-delivery environments.
• Proven track record authoring technical scope documents and SOWs, managing change orders, and leading multiple concurrent enterprise projects with competing priorities.
• Excellent client-facing presentation, communication, and negotiation skills with ability to build trust with executive and technical stakeholders.
• High proficiency with modern project management tools (Jira, Asana, Monday.com, SmartSheet) and delivery methodologies.
• Familiarity with scoping headless website architectures, APIs, third-party integrations, and web scripts.
