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Medra is building a Physical AI Scientist platform—AI systems that can operate scientific instruments with human-level dexterity, analyze results autonomously, and close the loop on scientific workflows. The company is founded by engineers from Tesla, Amazon, SpaceX, and Neuralink, and operates with a mission-driven, high-ownership culture.
As Engagement Manager, you will own the full customer lifecycle from pre-sale through deployment and expansion. You'll embed with customer teams to understand pain points and scientific workflows, translate business objectives into deployment roadmaps with clear milestones and success criteria, and act as a strategic thought partner to executive sponsors on their science and AI strategy. You'll move fluidly between high-level strategy and execution-level detail, making complex technical trade-offs, forecasting roadblocks, and ensuring on-time delivery. You'll design and optimize customer success metrics to build the business case, develop scalable playbooks for customer engagement, and integrate feedback into product development. This role requires extreme ownership, cross-functional collaboration with Engineering, Product, and Sales, and the ability to thrive in ambiguous, early-stage environments.
The position is 100% in-person at the San Francisco office with travel required (25–50%). Relocation benefits are offered.
**Requirements:**
- Technical background in Bioengineering, Biological Engineering, Chemical Engineering, Computational Biology, Biological Sciences, or related field
- 3+ years of customer-facing experience in management, strategy consulting, BD in biopharma/biotech, technical deployments, or other strategic roles
- 3+ years working in a biological research lab (academia or industry) with technical fluency of scientific wet lab workflows
- Deep interest in life sciences and demonstrated eagerness to learn quickly
- Track record of successfully leading complex, high-stakes customer engagements requiring fast decision-making and tight coordination
- Experience thriving in cross-functional collaboration across Engineering, Product, and Sales
- Customer obsession and passion for understanding user needs and delivering impactful solutions
- Bias for action, solving immediate challenges while building scalable, repeatable processes
- Strong communicator with executive presence and relationship-building capability
- Exceptional ability to translate complex technical concepts into clear business value
- Ability to excel in ambiguous environments with minimal structure and no playbook
- Low-ego, high agency, team-first, and first-principles mindset
**Bonus:** Early-stage startup experience; experience with robotics, hardware, or software engineers.
