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FlowX.AI is an agentic AI platform for large-scale, mission-critical applications, initially launched in regulated industries (banking and insurance) with successful deployments in government and defence. The company is now expanding into logistics, manufacturing, healthcare, and construction. The platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale with governance layers and robustness for reliable operation across critical business processes.
As Engagement Director, you will be a senior individual contributor serving as the executive face of FlowX.AI to the company's most complex and high-profile clients. You will act as a trusted advisor ensuring the platform delivers transformational value beyond on-time delivery, owning the full engagement lifecycle from adoption and enablement through renewal, upsell, and long-term partnership growth.
Key responsibilities include:
- Serving as the primary executive partner and trusted advisor to client sponsors and C-suite stakeholders, leading governance processes including steering committee meetings and quarterly roadmap reviews
- Owning overall program success across assigned engagements by developing integrated program plans, establishing governance frameworks, and driving executive decision-making with clear recommendations and mitigation strategies
- Owning the account's adoption strategy, sponsoring Centre of Excellence development and structured enablement programs (e.g., Train-the-Trainer) to make platform usage self-sustaining within client organizations
- Owning the account's renewal path by ensuring timely renewals, monitoring account health and licensed capacity, and identifying upsell and cross-sell opportunities ahead of renewal milestones
- Serving as the second-tier escalation point for complex delivery matters, coordinating across internal and external stakeholders to achieve timely resolution
- Identifying and shaping expansion opportunities within existing accounts through consultative selling and partnering with Account Executives to advance them commercially
You will work in a fast-paced, ambitious environment driving category creation in enterprise AI, with direct impact on how the company scales and delivers multi-million-dollar enterprise transformation deals.
REQUIREMENTS:
- 10+ years of experience leading large-scale enterprise software implementations or strategic technology transformation programs, with 8+ years in a technology-focused organization
- Proven ability to establish credibility with executive and C-suite stakeholders through industry expertise, business acumen, and technology leadership (ideally in banking or financial services)
- Strong sales and business development acumen with experience in consultative selling, opportunity identification, and building business cases for expansion within existing accounts
- Comfortable working directly with engineers and product teams, able to speak credibly about integrations, platform architecture, and implementation patterns
- Demonstrated success leading client engagements in complex, geographically distributed, matrixed environments with exceptional stakeholder management and escalation leadership
- Self-motivated, highly adaptable, and able to drive outcomes through influence and collaboration across fast-paced environments with multiple competing priorities
