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Salary: USD 160,000 - 190,000 / annual
Decagon is a conversational AI platform enabling enterprises like Avis Budget Group, Block's Cash App, Chime, and Oura Health to deploy AI agents for customer support and operations. The company has scaled from under 200 to over 600 employees across seven countries and is backed by top-tier investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
You will own the global employee experience at Decagon, ensuring consistent programs and communications across San Francisco, New York, London, Toronto, Sydney, LATAM, and EMEA. This is a high-impact role that shapes what it feels like to work at a fast-growing AI company.
Key responsibilities include:
- Own all employee experience programs globally: recognition (Founders Award, peer recognition, work anniversaries, milestones), company rituals (all-hands, quarterly/annual offsites, team gatherings, holiday events, office launches), and onboarding swag end-to-end.
- Design and execute internal events across multiple offices and time zones, managing vendors, venues, and budgets.
- Build repeatable playbooks that office leads and remote teams can run independently, adapting for local culture while maintaining consistent quality.
- Manage the People Leaders Hub and employee-facing Notion content: keep it current, organized, searchable, and retire outdated pages.
- Partner cross-functionally with Workplace, IT, Finance, and executive assistants on event execution, vendor negotiation, and budget management.
- Advise leadership on how Decagon's values show up in programs and help communicate organizational change effectively.
Decagon values Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle. The company is in-office-driven and committed to excellence and velocity.
REQUIREMENTS:
- 4+ years in employee experience, culture, internal communications, or events roles, with at least one stretch at a company that scaled past a few hundred employees.
- Proven track record building and owning a company-wide recognition or culture program from design through measurement (not just execution).
- Experience producing large internal events end-to-end, including budget management, vendor selection, and run-of-show.
- Strong writing skills: can produce clear, direct employee communications that sound human, and can edit founder drafts without losing their voice.
- Ability to influence cross-functional partners and leaders without direct authority; comfortable pushing back when a program or message won't land well.
- Operates independently in ambiguity: defines problems and builds plans.
PLUS (nice to have):
- Experience at a fast-growing AI or developer-focused company with a technical population.
- Prior ownership of employer brand or internal storytelling programs.
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
