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PayJoy is a Public Benefit Corporation on a mission to help underserved customers in emerging markets achieve financial stability and success. The company uses proprietary secured credit technology to provide access to the credit system for new customers. Through point-of-sale financing and PayJoy card offerings, customers gain access to modern, quality living. PayJoy credit also enables customers to leverage opportunities as microentrepreneurs and acts as a form of insurance. Using advanced technologies like machine learning, data science, and AI for fraud prevention, PayJoy has served over 18 million customers as of 2025, achieving solid profitability that drives sustainable growth.
As a Key Account Executive, you will manage relationships with assigned key accounts and drive revenue growth. Your responsibilities include:
- Proactively update customers on new products, programs, and marketing initiatives
- Consistently achieve monthly and quarterly sales targets
- Maintain proactive communication channels with customers via phone, email, and in-person meetings
- Present monthly account performance reports to enable the team to track scalable practices across the portfolio
- Onboard new customers and help them understand the full range of company products
- Serve as the primary point of contact for customer issues and help resolve them
This role requires strong customer-facing experience in operations or sales, with the ability to collaborate across multifunctional teams to drive growth. You should have analytical skills, strong organization, communication, teamwork, problem-solving, and critical thinking abilities. The ability to build lasting, meaningful customer relationships is essential, as is the capacity to work with large datasets and extract insights.
Benefits include health, dental, and vision insurance; life insurance; home office equipment and wellness benefits; 30 days of annual bonus (aguinaldo); 20 days of paid vacation; 50% vacation bonus; 2,000 MXN monthly food vouchers; 2,000 USD annual co-working travel benefit; and 2,000 USD annual professional development benefit.
