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Salary: USD 78,000 - 88,000 / annual
JuneShine Brands is a purpose-driven consumer company building multiple beverage brands (including alcohol and hemp-derived THC beverages) with a culture rooted in flexibility, ownership, and excellence. The company was founded by people who share a passion for surfing and the outdoors, and operates with a philosophy of trusting employees and getting out of their way.
As an E-Commerce Fulfillment Specialist, you will be the operational backbone ensuring every online order reaches customers accurately and on time. You will report to the Sr. Logistics Manager and serve as the day-to-day operational lead for the company's 3PL (third-party logistics) partners, while also acting as the critical link between the New Product Innovation (NPI) team and Direct-to-Consumer (DTC) fulfillment operations.
Key responsibilities include:
- Managing daily relationships with 3PL partners, leading weekly customer experience meetings to troubleshoot issues, make operational decisions, and hold partners accountable
- Monitoring DTC order flow across fulfillment nodes to ensure orders are picked, packed, and shipped within service-level agreements
- Tracking and resolving fulfillment exceptions (backorders, mis-picks, damaged inventory, shipping delays) and issuing/tracking billbacks up to $50,000
- Maintaining inbound shipments and inventory levels across nodes, including SKUs and packaging materials, and flagging shortages and risks in real time
- Coordinating fulfillment readiness for new product launches, including SKU setup, packaging specifications, 3PL onboarding, and test order execution
- Supporting kitting and bundle fulfillment by confirming component availability and creating standard operating procedures
- Partnering with Procurement on packout cost-effectiveness and box sourcing
- Coordinating weekly allocation calls with Marketing and driving operational next steps
- Resolving order-level issues with Customer Service (wrong items, late deliveries, damages, mis-ships)
- Providing fulfillment inputs to Logistics, Marketing, and Demand Planning for peak-season and promotional planning
- Reporting fulfillment performance metrics (on-time ship rate, error rate, cost per order, damages) on a regular cadence
- Analyzing recurring issues, recommending process improvements, and maintaining/creating fulfillment SOPs
- Making day-to-day DTC fulfillment decisions and implementing process changes as appropriate
Requirements:
- 21 years of age or older
- 4+ years of experience in e-commerce operations, fulfillment, logistics, or supply chain
- Direct experience working with 3PL partners in a DTC or e-commerce environment (any product category)
- Hands-on experience with a WMS or 3PL portal and a DTC order management platform (e.g., Shopify)
- Working proficiency in Excel or Google Sheets (lookups, pivot tables, basic reporting)
- Availability to respond to urgent business matters outside standard business hours when necessary
Nice to haves:
- Fulfillment experience in beverage, CPG, or regulated products (alcohol, THC/hemp-derived)
- Experience managing kitting or bundle SKUs
- Experience supporting both DTC and wholesale fulfillment channels
