SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Wave is a fintech company building mobile financial services across Sub-Saharan Africa, with millions of users across 9 countries. The company's mission is to make Africa the first cashless continent by providing accessible, affordable financial services through mobile apps.
You will serve as the Distribution Administration Manager for Wave's operations in the Democratic Republic of the Congo, supporting the user acquisition and distribution teams as the business scales rapidly. This is an in-office role based in Kinshasa with potential field travel.
Key responsibilities include:
- Provide administrative support to the user growth office and distribution teams
- Manage recruiter and distributor onboarding, ensuring compliance with internal policies and procedures
- Request, dispatch, and track distribution-related supplies and materials
- Serve as the primary administrative contact for interim staffing firms, Wave, and distributors
- Develop and maintain performance monitoring dashboards tracking key distribution metrics
- Produce weekly and monthly operational reports
- Identify and flag inconsistencies in operational data
- Activate and deactivate distributors in systems
- Verify distributor attendance and track performance metrics
- Calculate distributor bonuses and prepare timely payment files
- Manage relationships with interim firm partners who employ hundreds of distributors
- Ensure distributor contracts are current and payments are on time
- Follow up on partner invoices and bulk payment recharges
- Troubleshoot technical issues for field distributors
- Support recruitment and training arrangements as needed
- Organize alignment sessions across teams working with distribution
- Consolidate and prioritize action items for distribution teams
- Assist distributors with platform access (Slack, WhatsApp, etc.)
- Coordinate dispatch of stationery, merchandising materials, and supplies; track usage
- Track client issues during distribution activities and make outbound calls to new sign-ups for data collection
- Provide basic training on distribution admin processes to field teams
The role is permanent and based in the Kinshasa office. Wave offers competitive salaries calculated using a transparent formula, 100% health insurance coverage for you and dependents, generous parental leave (26 weeks for mothers, 4 weeks for fathers), subsidized childcare, gym membership subsidies, airtime reimbursement, and free office meals.
REQUIREMENTS:
- 3+ years of experience in administrative operations (payroll, performance management, or training) in a fast-growing environment
- Fluency in French and a local language; English is a plus
- Completed university degree
- Prior experience in an administrative or HR/payroll position
- Strong note-taking ability
- Proficient with spreadsheets and Google Maps
- Excellent organizational and communication skills
- Added advantage: experience managing networks of salespeople, agents, or retail networks in a back-office administrative role
- Added advantage: experience running payroll for 20+ people and strong knowledge of DRC labor laws
