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Salary: CAD 332,000 - 415,000 / annual
Decagon is a conversational AI platform enabling enterprises to deploy AI agents for customer support and operations across voice, chat, email, SMS, and other channels. Customers include Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas. The company is backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
You will lead strategic account development for Decagon's largest and most complex customers. This is a highly autonomous role focused on breaking into and closing key strategic logos. You will develop deep, trusted relationships with stakeholders across customer organizations—from CX and Product leaders to Operations executives—and understand their business challenges and strategic priorities to uncover expansion opportunities.
Key responsibilities include:
- Developing and executing strategies to close major strategic deals
- Building relationships with multi-level stakeholders across customer organizations
- Collaborating with internal teams (founders, deployment strategists, engineers) to deliver tailored solutions
- Forecasting and accurately reporting on pipeline and revenue
- Developing account plans for strategic expansion
- Providing feedback to product and leadership teams to influence roadmap decisions
- Maintaining expert-level knowledge of Decagon's products, services, and industry trends
- Moderate travel expected
The role requires a product-minded, scrappy approach and comfort building pipeline with some of the world's largest brands. You will work in a fast-paced, in-office environment driven by shared values of execution, customer focus, and excellence.
REQUIREMENTS:
- 7+ years of experience in strategic or enterprise sales
- Proven track record of growing revenue and expanding business with large, complex accounts
- Excellent communication, presentation, and negotiation skills
- Strong business acumen and ability to speak the language of the C-suite
- Consultative selling approach with a focus on value-based solutions
- Ability to manage multiple stakeholders and cross-functional initiatives
- Bachelor's degree or equivalent work experience
PREFERRED:
- Previous experience selling AI or customer support/experience software
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
