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Vi is seeking a Director of Strategic Accounts for its Biopharma vertical. You will own the client relationship and delivery results for a portfolio of enterprise biopharma accounts, serving as the lead product and client partner for named accounts already in Vi's portfolio (including partnerships with 5+ of the top 10 biopharma companies).
Key responsibilities include: owning and growing client relationships with VP and C-suite stakeholders; developing deep working knowledge of Vi's full product suite (Activate, Engage, Operate, Augment, Pulse) and how to apply them to biopharma-specific challenges like HCP engagement, patient activation, brand strategy, and real-world outcomes measurement; translating product capabilities into client value and business outcomes (script lift, NRx/TRx growth, HCP reach, patient adherence, ROI); driving revenue growth through POC conversions, upsells, cross-sells, and renewals targeting NRR of 110%+; retaining and expanding accounts through hands-on stewardship; feeding product roadmap insights based on client patterns and needs; managing cross-functional delivery across Client Performance, Product, Solutions, and Engineering teams; and developing team members with a player/coach mentality.
You will be part of a small, senior team within a company backed by $125M+ in R&D, positioned to grow as the biopharma vertical scales. The role requires deep product knowledge, consultative problem-solving, and the ability to operate as a trusted advisor to enterprise clients while managing complex, multi-workstream engagements.
Ideal candidates bring: strong product curiosity and hands-on account ownership; consulting or advisory experience; commercial acumen managing $500K+ ARR contracts; strategic marketing and omnichannel literacy with pharma marketing expertise; project management discipline; experience engaging VP/C-level stakeholders at enterprise biopharma organizations; high emotional and analytical intelligence; startup entrepreneurial DNA; and deep familiarity with the biopharma landscape, pharmaceutical commercialization, brand marketing, and HCP engagement.
