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AlertMedia is seeking a Director of Solutions Engineering to lead and scale a high-performing Solutions Engineering team while maintaining hands-on involvement in strategic deals and customer engagements. This is a player-coach role ideal for a seasoned leader who balances team development, mentorship, and direct technical contribution.
In this role, you will:
• Lead and mentor a team of Solutions Engineers through regular 1:1s, career development planning, performance feedback, and coaching on both technical and sales skills
• Balance team development with hands-on technical contribution, spending time mentoring Solutions Engineers and directly supporting strategic deals
• Define and execute a regional technical strategy, ensuring the team is enabled, certified, and equipped to lead value-based technical conversations across the AlertMedia platform
• Lead high-stakes technical discovery, solution design, and demonstrations for high-value or complex accounts, serving as the technical voice and trusted advisor throughout the sales cycle
• Partner with Sales leadership in forecast and pipeline reviews to ensure technical readiness and alignment for active and upcoming deals
• Standardize and continuously improve Solutions Engineering best practices, demo flows, discovery approaches, and proof-of-concept (PoC) frameworks
• Facilitate technical discussions with CIOs, CTOs, and senior stakeholders, translating platform capabilities into clear business value and outcomes
• Work closely with Product, Engineering, Marketing, and Customer Success to surface field insights and influence platform evolution
• Develop prototypes, technical spikes, or custom integrations to unblock complex deals or inform future product direction
• Serve as a bridge between customers, Sales, and Product, advocating for customer needs and influencing the product roadmap based on real-world use cases
• Lead by example, setting the bar for technical excellence, consultative selling, and customer advocacy
AlertMedia's mission is to save lives and minimize loss by identifying active threats globally and facilitating timely communications when emergencies threaten personal safety and business continuity. The company operates in the critical communications and emergency management space.
REQUIREMENTS:
• 8–10+ years of experience in Solutions Engineering, Pre-Sales Engineering, or Solutions Architecture in a SaaS organization
• 2–3+ years in a people leadership role
• Proven success in high-growth SaaS environments, with experience supporting API-driven integrations and cloud infrastructure
• Strong understanding of sales methodologies such as MEDDICC, and experience partnering closely with Account Executives
• A true player-coach mindset — able to move seamlessly from high-level strategy and coaching to hands-on troubleshooting and technical execution
• Passion for delivering an exceptional customer experience through thoughtful, consultative problem-solving
• Excellent prioritization, project management, and organizational skills in fast-paced, evolving environments
• Exceptional ability to communicate complex technical concepts clearly to both technical and non-technical audiences
• Strong coaching mentality and ability to help elevate others in their career development
• Exceptional interpersonal skills; clear and concise written and oral communication skills
• Skilled at building rapport and setting expectations with stakeholders, including those at the executive level
• Comfortable with ambiguity; experience adapting in rapidly changing environments and contributing to an evolving sales process
• Must live in Austin or the surrounding areas (hybrid position based in Austin, Texas)
