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Salary: USD 140,000 - 180,000 / annual
VTS is seeking a Director, Solutions Consultant to bridge sales, solution design, and implementation readiness. This role sits at the intersection of new business opportunities and successful deployment across the VTS platform, which serves the commercial real estate industry with AI-driven technology for leasing, market intelligence, and asset management.
You will serve as the solutions expert alongside Account Executives, translating customer needs into tailored solutions and comprehensive implementation plans. Your responsibilities span the full arc from qualified opportunity through solution design to clean handoff to the Implementation team, with continued engagement through launch. You will work primarily through major channel partners initially, expanding to direct and commercial clients over time, collaborating closely with sales, product, and account management teams.
Key responsibilities include:
- Partner with Account Executives as the solutions expert for complex, strategic deals, acting as subject matter expert and trusted advisor
- Develop expert-level command of the VTS platform feature set and tailor product messaging and demonstrations to each customer's workflows and goals
- Conduct solution discovery: take ambiguous, complex requirements, define them with customers and stakeholders, and shape them into clear, cohesive solutions
- Support Account Executives with business and technical requirements, solution positioning, scoping, and alignment
- Aggregate learning from the sales process into a single solution design document (requirements, technologies, features, rollout schedule) in the deal journal
- Produce complete, unambiguous handoff packages enabling the Implementation team to execute without rework
- Review implementation plans at kickoff and stay engaged through deployment with defined check-in points
- Collaborate day-to-day with Sales, Product, and QA teams using Salesforce, Jira, and Airtable
- Serve as trusted advisor to customers and internal stakeholders, evangelizing the vision across the commercial real estate ecosystem
This is a highly visible, senior individual-contributor role based in the New York office, requiring 4 days per week in-office and up to 25% travel for client meetings and QBRs.
Requirements:
- 3–5+ years in a pre-sales or solutioning role (Solutions Consultant, Sales Engineer, Technical Account Manager, Pre-Sales Consultant, or Customer Success Manager transitioning to pre-sales)
- SaaS background required with proven track record in solutions/pre-sales role and ability to tell compelling product-to-value stories
- Exceptional client-facing and facilitation skills: personable, credible with executives, able to command a room and drive meetings
- Highly process and project management oriented; able to manage complex solution definition end-to-end and bring structure to ambiguity
- Strong problem-solving skills with ability to translate technical capability into measurable business value
- Ability to ramp quickly on the platform
- Comfortable working in Salesforce; exposure to implementation or ticketing tools (Jira, Airtable) a plus
- Commercial real estate or proptech experience a plus
- New York–based, able to work from office and travel up to ~25%
