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Salary: USD 140,000 - 160,000 / annual
PayIt is a fast-growing GovTech company modernizing how residents interact with government services and payments. The company's platform consolidates government services into a single connected experience, helping agencies improve customer experience, collect revenue efficiently, and redeploy staff to higher-value work. PayIt has been recognized in the GovTech 100 every year since 2017 and serves clients across hunting/fishing licensing, DMV, courts, property tax, utilities, tolling, and more.
This role owns end-to-end delivery of complex technology implementations for public-sector clients. You will manage the complete program lifecycle from kickoff through go-live and into steady-state operations, spanning internal teams, client stakeholders, and partner organizations.
**Key Responsibilities:**
*Implementation Phase:*
- Author and secure client approval of comprehensive program management plans covering scope, staffing, controls, escalation, change management, risk, quality, readiness, and invoicing
- Baseline and maintain integrated master schedules and critical paths, aligned with dependent teams and partners
- Produce recurring status reports and run client governance cadences including agendas, minutes, and action tracking
- Drive approval of required program plans (security, continuity, testing, data migration, transition) plus SOPs and training materials
- Lead test and acceptance lifecycle from integration through user acceptance testing and formal sign-off; own defect tracking and issue resolution
*Post Go-Live:*
- Maintain release, change, and maintenance processes with client communication for planned work
- Deliver service-level reporting, lead root cause analysis for significant incidents, and track corrective actions to closure
- Support business reviews and issue management; scope new client-requested work
**Requirements:**
- 7+ years of program or project management experience, including multi-year public-sector implementations with formal milestone approvals and change control
- Experience delivering payments or financial technology programs (payment processing, transactions, payment data, settlement, reconciliation)
- Experience coordinating delivery across multiple teams or vendors, including integration and acceptance testing
- Proficiency with scheduling and work-tracking tools; working knowledge of data security and privacy requirements (PCI DSS, PII)
- Clear writing at formal deliverable standard; comfort presenting to executive stakeholders
- Ability to pass comprehensive background check including identity verification, criminal history check, and counter-terrorism screening
**Bonus Qualifications:**
- PMP or PgMP certification
- Experience delivering under state or local government contracts
- Familiarity with payment industry rules (NACHA, card networks)
