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Payoneer is a global fintech platform serving over 2,500 colleagues and customers in 190+ countries. The company simplifies cross-border business workflows—from payments and compliance to multi-currency management and working capital—enabling underserved businesses to participate in the global economy.
You will own the KYC (Know Your Customer), identity, and verification product end-to-end. This is a critical function: it's the first interaction new customers have with Payoneer and often the most friction-laden. Your mission is to modernize this product for the agentic era—building AI-driven decision systems that scale while maintaining regulatory compliance and user trust.
Key responsibilities:
- Own the full product area end-to-end, from strategy through execution.
- Lead the product into its next generation by designing agentic flows that make decisions at scale, balancing cutting-edge technology with business outcomes and user needs.
- Establish and own the quality bar for AI in production: design evaluation sets, scoring frameworks, confidence and escalation thresholds, human-in-the-loop workflows, and guardrails that make automated decisions defensible and compliant.
- Act as an internal advocate for customers—spend time with users (especially those experiencing friction), understand their pain points, and champion their needs in every prioritization decision.
- Navigate a highly regulated industry where simplicity, transparency, and compliance are non-negotiable.
This role requires deep product leadership experience, comfort with AI/ML systems, regulatory acumen, and a customer-obsessed mindset. You'll work in a hybrid setup in Herzliya (Glilot area, Tel Aviv District).
