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Rasa is an AI agent-building platform enabling enterprises across banking, insurance, telecom, healthcare, and retail to build, test, and ship AI agents at scale. Founded in 2016 and backed by Andreessen Horowitz, Accel, PayPal Ventures, and others, Rasa is a remote-first company with ~90 employees across 13 US states and 12 countries.
You will join the Executive Leadership Team as Director of People Operations and Talent Acquisition, reporting directly to CEO Melissa Gordon. This is a critical strategic and operational role that owns the complete employee lifecycle for a global, distributed workforce.
Key Responsibilities:
- Advise the CEO and executive leadership on organizational design, workforce planning, change management, and company-wide people communications
- Manage complex employee relations matters across multiple countries, including performance improvement plans, separations, and terminations, coordinating with outside counsel as needed
- Own all people operations functions: HRIS administration (BambooHR), PEO relationship management (Sequoia One), multi-country compliance, onboarding, and leave administration
- Lead the performance and career framework cycle, including reviews, individual contributor and manager career paths, and manager enablement programs
- Drive engagement and retention through pulse surveys, action planning with leadership and managers, and targeted retention strategies for key talent
- Partner with Finance on compensation benchmarking, headcount planning, and people budgets
- Lead all hiring across the company, including executive searches; own the recruiting process, tools (Ashby), and hiring manager experience
- Lead and develop the People Operations team (Manager in Germany, Specialist in Serbia)
You'll operate at both strategic and tactical levels—shaping people strategy at the leadership table while personally handling complex employee relations cases and technical recruiting. The role requires comfort with startup ambiguity and willingness to roll up your sleeves.
Requirements:
- 8+ years in People Operations and/or Talent Acquisition
- 2+ years leading both functions at a global startup
- Hands-on technical recruiting experience, including senior and executive hires
- Experience supporting a global, distributed workforce, ideally including US multi-state and UK/EU employment practices
- Track record of handling sensitive employee relations and separations with sound judgment and discretion
- Ability to work at both strategic and tactical levels as an ELT member and hands-on operator
- Proficiency with modern people tools: ATS (Ashby), HRIS (BambooHR), PEO (Sequoia One)
Note: Rasa welcomes applications from candidates who don't meet all requirements but are confident in their ability to succeed in the role.
