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Salary: USD 110,000 - 160,000 / annual
Via is transforming transportation globally through technology-enabled intermodal transit services. As Director of Strategy and Operations, you will lead the on-site operations of Via's Montgomery service, managing a first-of-its-kind transit operation while building scalable processes in a fast-paced, entrepreneurial environment.
You will manage daily operations including real-time problem-solving for drivers and dispatchers, scheduling coordination for round-the-clock teams, and mentoring on-site staff including dispatchers and shift managers. You'll serve as the primary face of the operation, building relationships with driver partners, customers, community leaders, and local organizations. You'll work closely with Via's senior management and external partners to ensure seamless service delivery.
Key responsibilities include developing clear operational metrics and KPIs with weekly visibility and reporting to leadership, analyzing data to improve processes and resource allocation, ensuring compliance with federal, state, local, and company policies, and leading a team of drivers to foster a collaborative, high-performing culture committed to world-class customer service.
This is a hands-on role requiring someone who can build systems and processes from scratch, adapt quickly to changing circumstances, and thrive in ambiguity. You'll be responsible for maximizing efficiency and customer satisfaction while managing multiple competing priorities simultaneously.
REQUIREMENTS:
- Minimum 6+ years of operations management experience
- Proven track record managing teams for at least 3-5 years with demonstrated ability to develop people
- Independent self-starter comfortable with high levels of responsibility and autonomous decision-making
- Strong communicator with ability to adapt tone and approach for different stakeholders
- Detail-oriented executor with obsessive focus on action and results
- Exceptional leader with experience managing support teams; people enjoy working with and for you
- Flexible and adaptable; comfortable with rapid change and creative problem-solving
- Effective at managing multiple tasks, delegating, prioritizing, and taking ownership
- Experience in transit operations is a plus
- Must pass drug test, criminal background check, and motor vehicle records check
