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Salary: USD 118,000 - 132,500 / annual
Workit Health is an industry-leading telemedicine provider specializing in evidence-based, harm-reduction-focused addiction treatment. The company combines licensed clinicians, FDA-approved medications, online recovery groups, therapeutic courses, and co-existing condition care to improve clinical outcomes and eliminate barriers to treatment.
The Director of Revenue Cycle Management will lead Workit Health's revenue cycle operations as the company scales rapidly. Reporting to the VP of Revenue Cycle Management, this role owns end-to-end RCM operations across both fee-for-service and value-based contracts, including claims management, payor follow-up, appeals, denials, and write-offs.
Key responsibilities include:
**Leadership & Manager Development:** Lead, coach, and mentor billing team managers to build leadership capability and succession plans. Cascade strategic organizational goals into clear team KPIs and establish manager-level accountability. Oversee workforce planning, capacity modeling, and resource allocation to support scaling operations. Serve as the primary escalation point for complex operational, interdepartmental, or personnel issues.
**Strategic Revenue Cycle Management:** Monitor key operational KPIs and benchmarks, establishing departmental SOPs to drive continuous process improvement. Lead regular data reviews and deliver weekly operational reporting and monthly updates on key RCM metrics to leadership.
**Contracting & Credentialing:** Direct the full payor onboarding lifecycle, including market research, contract applications, CAQH maintenance, re-credentialing, and delegated credentialing. Train and upskill managers on contracting, credentialing, and compliance best practices.
**Cross-Functional & Product Innovation:** Partner with the VP and Senior Manager of RCM Strategy to prioritize, design, and implement claims automation initiatives alongside Product and Engineering. Coordinate with executive leadership to drive strategic payor launches and execute high-priority strategic and operational projects.
Requirements:
- CPC and/or CPB certification required
- At least 5 years of healthcare leadership experience
- Expertise in telemedicine billing and coding for SUD/OUD/G Codes
- Proven experience managing, mentoring, and leading lower-level managers or team leads
- Strong analytical skills with advanced Excel/Google Sheets proficiency
- Demonstrated expertise in synthesizing metrics into clear, executive-level reports and dashboards
- Working knowledge of industry best practices in Revenue Cycle processes: billing, charge capture, contractual adjustments, third-party reimbursements, collections, and cash management
- Fundamental knowledge of revenue integrity (CPT and ICD-10 coding) and documentation requirements for billing and compliance
- Comfortable leveraging AI tools and emerging technologies to optimize workflows and analyze data
- Persistence when working and communicating with payers
- Experience working cross-functionally with different teams and project managing internal projects
- Comfortable working with ambiguity in a fast-paced company environment
- Exceptional written and verbal communication skills with attention to detail and strong problem-solving abilities
