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Salary: USD 130,000 - 140,000 / annual
Human Interest is a high-growth fintech company on a mission to make retirement benefits accessible and affordable for small and medium-sized businesses. The company has raised approximately $500 million from top-tier investors including BlackRock, TPG (The Rise Fund), SoftBank, and others.
The Director of Sales Activation is responsible for driving efficiency, scalability, and velocity within the company's implementation processes to ensure seamless and high-impact customer onboarding. This metrics-driven leadership role focuses on consistently increasing the volume of successfully launched retirement plans while optimizing resources and operational workflows.
In this role, you will lead a high-performing team of Sales Activation Managers (SAMs), reimagine and refine sales activation strategies beyond traditional 401(k) implementation, and identify innovative ways to streamline processes and enhance automation. You will empower and support the Customer Onboarding teams and leaders, equipping them with tools and frameworks needed to exceed performance metrics in a fast-paced, high-growth environment.
Key responsibilities include:
- Work closely with Sales Activation Managers to identify trends and strategies that improve onboarding timeline and experience
- Coach your team to improve quality and effectiveness of the 90-day onboarding process and launch rates
- Lead onboarding support functions including setup, payroll connectivity, program management, quality assurance, and conversion onboarding
- Strategize and innovate scalable processes to drive higher volume of launched plans
- Actively collaborate with Product and Integration teams to eliminate manual processes and drive automation
- Scale the team by identifying opportunities to automate and streamline the onboarding process
- Partner with Revenue Enablement, Revenue Leadership, Customer Support Operations, and other cross-functional teams to enhance onboarding communication and resolve customer escalations
- Monitor key onboarding performance metrics and implement changes that drive continual improvement
- Practice radical candor and performance management to ensure alignment and organizational growth
- Report to the Vice President of Sales Activation & ERISA
As part of the broader Revenue organization, you will play a pivotal role in shaping an integrated, frictionless customer experience and establishing onboarding as a core differentiator for Human Interest. Success requires a data-driven mindset, cross-functional collaboration, and passion for continuous improvement.
**Requirements:**
- 13+ years of total experience with 5+ years of management in sales, customer implementation, or related disciplines in a SaaS environment
- Results-driven, confident, and dynamic leader capable of making key decisions quickly
- Demonstrated success working with high-volume metrics and meeting or exceeding monthly quotas
- Excellent written, oral, presentation, and interpersonal communication skills
- Bachelor's degree in a related discipline
- Experience evolving and optimizing people, processes, and tools
- Expertise managing and overseeing large, complicated accounts and projects
- Ability to effectively facilitate change from executive level down
- Executive-level communication with ability to navigate and mediate conflict
- Strong people and performance management experience
- Experience working with cross-functional teams with broad range of startup and enterprise experience
- Ability to work effectively in a fast-paced tech environment
**Nice to have:**
- Experience and/or knowledge in the 401(k) industry
- Sales leadership experience
- 401(k) sales experience
