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Salary: USD 180,000 - 200,000 / annual
Prose is a custom beauty company that creates personalized hair and skin care products using proprietary AI technology and in-house R&D. Founded in 2017, the company operates hubs in Paris, New York, and Los Angeles, serves 2M+ customers with 350K active subscribers, and has achieved profitability since 2024. As a certified B Corporation and Public Benefit Corporation, Prose combines technology-driven personalization with sustainable practices.
The Director of Operations will lead all aspects of the manufacturing facility's operations and financial performance, reporting to operational leadership. This role directs, manages, and optimizes the facility's P&L, sets policies and procedures for productivity and cost efficiency, and oversees multi-functional teams including engineering, warehousing, quality assurance, and human resources.
Key responsibilities include: overseeing all operational aspects of the manufacturing facility (production, quality control, supply chain, logistics); developing and implementing operational strategies aligned with company goals; ensuring production schedules are met while maintaining high quality and safety standards; optimizing manufacturing processes for efficiency and cost reduction; implementing and maintaining quality control systems to meet ISO27716 and customer standards; managing supply chain and inventory at the NY site; leading, mentoring, and developing the operations team; collaborating on budget development and financial management; ensuring compliance with OSHA, FDA cGMP, and other regulations; promoting a safe working environment; driving continuous improvement initiatives using methodologies like Lean or Six Sigma; and fostering a culture aligned with Prose's core values (Humanity Always, Connected Collaboration, Intentional Inclusivity, Driven Together).
Requirements: Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field (Master's degree preferred). Minimum 7–10 years of operations management experience, preferably in beauty or personal care manufacturing. Prior site management experience required. Strong leadership, team management, and communication skills. Excellent problem-solving and decision-making abilities. Proven experience with regulatory and safety compliance, cGMP, process optimization, and continuous improvement. Solid understanding of manufacturing and fulfillment operations, quality and supply chain management, and inventory control. Proficiency with ERP and Order Management systems. Strong financial acumen and budget management skills. Active, daily use of AI tools in current workflow for analysis, reporting, research, or creative thinking. Knowledge of regulatory standards and compliance requirements in the beauty industry.
