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Curve Dental is a dental practice management software company that helps dentists manage scheduling, billing, imaging, and record-keeping. The company was named a 2026 USA TODAY Top Workplace.
You will own the complete customer implementation journey—from signed contract through onboarding, go-live, and data migration off legacy systems. You will lead a team of approximately 20–30 people (through managers and team leads), report to the Chief Customer Officer, and be accountable for successful launches, time-to-value, data accuracy, customer satisfaction at go-live, and onboarding churn.
This is a builder role requiring someone who can run a high-volume delivery engine today while redesigning the process, tooling, and team structure to scale.
**Key Responsibilities:**
*Lead onboarding and go-live:* Own the end-to-end implementation journey from sales handoff through kickoff, configuration, go-live, and handoff to Customer Success Management. Set and hit targets for time-to-live, on-time go-lives, and customer satisfaction. Build repeatable playbooks for single-location practices and phased rollouts for multi-location groups. Be the escalation point for at-risk implementations and step in personally on highest-stakes accounts.
*Own data conversion and migration:* Lead the conversion team moving patient demographics, charts, imaging links, ledgers, insurance, and scheduling data from legacy practice management systems. Set data-accuracy standards, validation steps, and sign-off criteria before go-live. Partner with Product and Engineering to automate conversion tooling and reduce manual effort per conversion.
*Build and lead the team:* Lead 20–30 people through managers and team leads; hire, coach, and develop the next layer of leaders. Design team structure, roles, and capacity models that scale with bookings. Create a culture of ownership, accuracy, and calm under pressure.
*Run the business of implementation:* Forecast capacity against the sales pipeline and flag constraints early. Report weekly on backlog, cycle time, conversion quality, and implementation cost per customer. Tighten handoffs with Sales, Support, and Customer Success. Feed customer and conversion insight back to Product to improve setup and onboarding in the software.
**Requirements:**
*Required:*
- 8+ years in implementation, professional services, or onboarding for B2B SaaS, with 4+ years leading managers
- Experience leading a team of 25+ in a high-volume, deadline-driven delivery model
- Hands-on understanding of data migration: mapping, validation, reconciliation, and cutover planning
- Track record of cutting time-to-live or improving go-live quality, with numbers to show it
- Strong operating rigor: capacity planning, metrics, forecasting, and clear executive reporting
- Calm, direct communication with customers, executives, and cross-functional partners
- Demonstrated AI chops; using AI in practical ways to improve customer experience
*Preferred:*
- Experience with dental, healthcare, or other practice management software
- Experience rolling out software across multi-location groups or DSOs
- Experience partnering with Product and Engineering to automate onboarding or conversion tooling
- Experience with implementation tools such as Rocketlane, GuideCX, Salesforce, or Jira
