SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: GBP 112,200 - 146,850 / annual
Monzo is a fintech company on a mission to make money work for everyone, offering personal and business bank accounts, credit cards, savings, investments, and pensions to UK customers.
You will join the Group COO team at the heart of Monzo Global Operations, partnering closely with the Global Operations Leadership team and key stakeholders to drive strategic priorities across UK Operations, EU Operations, and Controls. This role bridges bold ambition and rigorous operational execution, turning complex challenges into clear, measurable actions. You will build strong relationships across Customer Operations, EU Operations, Controls, Finance, Technology, and the wider organization.
Key responsibilities include:
**Setting the GCOO Strategy**: Define, align, and maintain a clear strategy for the Group COO team covering UK Ops, EU Ops, and Controls, ensuring organizational alignment on direction and rationale.
**Goal Setting & Alignment**: Lead the goal-setting process for the GCOO area, ensuring top-level objectives cascade seamlessly to sub-functions and keep all teams aligned.
**Financial Control & Insight**: Partner with Finance to build and embed a monthly reporting process with rigour and clear forecasting, ensuring transparent understanding of financial health.
**Global Operating Model**: Lead the transition to a fully functioning global operating model with a "global by design" mindset, architecting scalability while balancing global efficiency with local market requirements.
**Strategic Project Delivery**: Take full accountability for high-impact short and medium-term strategic projects, collaborating across Monzo to ensure successful delivery.
**Tracking & Governance**: Track progress against GCOO strategy and communicate key updates clearly for CEO reporting, regulatory plans (PRA 90-Day Plan), and GCOO Leadership Team.
**Requirements:**
- Extensive experience operating at a senior strategic level, ideally within fintech or complex operational environments
- Track record of shaping business strategy through structured problem-solving, data, and deep business insight
- Proven ability to turn strategy into executable projects, delivering to time and quality; comfort switching between strategic and practical detail work
- Excellence in highly matrixed environments where ownership is shared; ability to build alignment, resolve trade-offs, and hold cross-functional teams accountable without direct reporting lines
- Fluency in the language of Operations, Finance, Technology, and Controls; ability to translate complex operational or technical signals into clear executive narratives
- Thrives in unstructured environments where no playbook exists; comfortable establishing governance and clear communication strategies
- Financial discipline and analytical capability with hands-on experience partnering with Finance to connect operational levers to commercial performance
- Experience navigating complex global versus local operational structures and managing trade-offs across multiple markets
- Superb communication skills with proven ability to distill complex ideas and metrics into actionable insights through storytelling, board decks, and leadership updates
