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Twilio is seeking an experienced Director to lead the Carrier Relations team across Latin America. This is a strategic leadership role focused on ensuring seamless communication services, driving localized supply strategy, and fostering partnerships with regional carriers. You will work closely with Sales, Product, Commercial Legal, and Regulatory teams to align market demand with local carrier capabilities and power Twilio's growth in the region.
Key Responsibilities:
- Lead and mentor a team of carrier relations specialists across LATAM, building a collaborative, high-performance culture
- Partner with Sales and Product teams to analyze market trends, understand customer demand, and develop country-specific supply strategies for individual LATAM markets
- Develop and maintain strategic relationships with regional and local carriers and suppliers to secure cost-effective solutions, expand coverage, and optimize service delivery
- Navigate complex local telecommunications regulations and policy changes to adapt supply strategy and maintain compliance across LATAM territories
- Implement and monitor localized KPIs to assess supplier performance, route quality, and cost efficiency aligned with regional business goals
- Act as escalation point to resolve regional carrier/supplier service issues, minimizing operational disruption and maintaining service reliability
About Twilio:
Twilio is a remote-first SaaS company delivering innovative communications solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company is committed to remote-first work and global inclusion. While remote-based, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings. Approximately 30% travel is anticipated for this role.
Requirements:
- Minimum 10 years in telecommunications services industry, with at least 5 years in a leadership role managing carrier relations
- Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regional regulatory environments
- Proven experience collaborating with Sales and Go-To-Market teams to align infrastructure/supply strategy with revenue demand
- Strong negotiation, influence, and communication skills in complex multi-country environments
- Data-driven, analytical approach to decision-making and route optimization
- Fluency in Spanish, English, and Portuguese
Desired:
- Bachelor's degree in Telecommunications, Business Administration, or related field (Master's degree preferred)
- Familiarity with core communication protocols and standards (e.g., SS7, ISUP, MAP, SIP)
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
