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Salary: USD 161,000 - 230,000 / annual
Relay Therapeutics, a clinical-stage precision medicines company, seeks a Director of IT Service Delivery and Enterprise Applications to lead day-to-day IT support operations and technology engagements across G&A functions (Finance, Accounting, HR, Legal, Corporate Communications, Investor Relations, Operations, and Facilities).
This is a hands-on leadership role reporting to the Head of IT. You will serve as the primary point of contact for all IT service delivery matters, escalations, performance metrics, user satisfaction, and stakeholder communications. You will lead the on-site support team contractors and coordinate with remote service desk and external partners.
Key responsibilities include:
**IT Service Delivery:**
- Manage day-to-day operations of Relay's Microsoft 365 environment and connected technologies
- Work closely with IT Operations to ensure high-quality support across deskside support, endpoint and asset management, audio/visual technology, lab systems, and related IT services
- Own execution and continual improvement of inventory and asset management processes, organization-wide IT communications/training, and lab system/machine backups
- Prepare and deliver operational reporting, incident analysis, root cause analysis for major or recurring issues, project status updates, risks, and completion timelines
- Partner with IT Operations on projects including Microsoft 365 and AI technologies to ensure operational readiness
- Track and review service trends, performance metrics, and opportunities for standardization, efficiency, automation, and cost savings
**Enterprise Applications:**
- Manage design and execution of processes supporting SOX compliance (including evidence collection), resource onboarding/offboarding, and eDiscovery
- Serve as IT primary point of contact for SOX-related inquiries, ensuring Help Desk requests and account management activities are consistently documented and executed
- Ensure successful continued operation and enhancement of the Boomi Enterprise Platform to support Finance, People, and Legal processes
- Serve as IT primary point of contact for all eDiscovery efforts, including email and content data from the Microsoft environment
- Partner with G&A business functions in leveraging Enterprise IT technologies including Microsoft collaboration tools, Power Platform, and AI tools
**Requirements:**
- Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or closely related field, or equivalent experience
- 10+ years of experience in IT leadership spanning IT service delivery and/or supporting G&A organizations, service desk management, or end-user support leadership
- Experience managing on-site and remote support teams in an end-user-facing environment
- Experience leading efforts related to new-to-you systems and business processes
- Experience working in a regulated, compliance-driven, or security-conscious environment
- Strong understanding of ITIL, IT service management practices, incident management, service request workflows, escalation management, and SLA-driven operations
- Ability to manage multiple priorities, coordinate resources, and lead cross-functional initiatives
- Strong written and verbal communication skills with ability to engage effectively with technical teams, business stakeholders, and vendors
- Experience with end-user support environments including Microsoft 365, Windows, macOS, lab systems, onboarding/offboarding, and asset management
- Excellent organizational and documentation skills with continuous improvement mindset
- Strong background in change management with demonstrated success managing complex organizational changes
- Expertise in IT financial management, including budgeting, forecasting, cost optimization techniques, and SOX reporting
