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Salary: USD 153,000 - 215,000 / annual
Braze is seeking a Director, Global Programs to lead a set of specialized teams supporting Solutions Consulting globally. This broad operating leadership role manages a team of managers and individual contributors across four distinct functions: Value Consulting, Proposal Writing, Program Management, and Partnership Solutions. The role spans multiple regions (AMER, EMEA, APAC), ensuring each function scales with the business and delivers consistent, high-quality support to the field.
Key responsibilities include leading and developing a global team across all four functions with hiring, coaching, and performance management accountability. You will guide Senior Value Consultants who build business cases and ROI narratives for enterprise deals, ensuring consistent methodology across regions. You'll oversee the Proposal Writing function to ensure RFP and proposal responses are timely, accurate, and reflect Braze's positioning globally. Direct program management resourcing and processes for cross-functional initiatives, providing visibility and reporting cadence across the Solutions organization. Oversee the Partnership Solutions team and regional Global Strategic Partnership Solutions Consultant leads, ensuring partner-sourced and partner-influenced deals receive consistent support.
You will partner with Sales, Solutions Consulting, PMM, and Partnerships leadership to align priorities, staffing, and processes. Establish metrics and reporting rhythms (proposal turnaround, deal support coverage, partner-sourced pipeline impact) to demonstrate program value to executive leadership. Design the organizational structure and hiring plan needed to support next-stage growth across each function, including new regional coverage as needed. This role requires balancing hands-on people leadership with program-level thinking, setting priorities across four distinct teams, resolving cross-functional dependencies, and reporting collective impact to Solutions leadership.
Required: 8+ years in Solutions Consulting, program/business operations, or related client-facing function within B2B SaaS, including 4+ years managing managers or multi-team organizations. Experience leading diverse, cross-functional teams toward a shared operating rhythm. Strong program management fundamentals including prioritization, resourcing, and executive-level reporting. Familiarity with value engineering/ROI methodology and enterprise RFP processes is a strong plus. Experience supporting Partnerships/Alliances functions and partner-sourced deal motions is a plus. Proven ability to operate across time zones and regions with a track record of building consistent global process. Excellent communication and stakeholder management skills with comfort presenting to senior/executive leadership. Comfortable with ambiguity and able to build and refine team structure, process, and metrics from the ground up.
