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Salary: USD 138,000 - 196,000 / annual
Braze is seeking a Director, Global Programs to lead a set of specialized teams supporting Solutions Consulting globally. This is a broad operating leadership role managing a team of managers and individual contributors across four distinct functions: Value Consulting, Proposal Writing, Program Management, and Partnership Solutions. The role spans multiple regions (AMER, EMEA, APAC), ensuring each function scales with the business and delivers consistent, high-quality support to the field.
Key responsibilities include:
• Team Leadership: Lead a global team of managers and individual contributors across all four functions, including hiring, coaching, and performance management.
• Value Consulting Oversight: Guide Lead and Senior Value Consultants who build business cases and ROI narratives for enterprise deals, ensuring consistent methodology and quality across regions.
• Proposal & RFP Strategy: Oversee the Proposal Writing function to ensure RFP and proposal responses are timely, accurate, and consistently reflect Braze's positioning across regions.
• Program Management: Direct program management resourcing and process for cross-functional initiatives, ensuring visibility, structure, and reporting cadence across the Solutions organization.
• Partnership Solutions: Oversee the Partnership Solutions team and regional Global Strategic Partnership (GSP) Solutions Consultant leads, ensuring partner-sourced and partner-influenced deals receive consistent technical and consultative support.
• Cross-Functional Alignment: Partner with Sales, Solutions Consulting, PMM, and Partnerships leadership to align priorities, staffing, and processes.
• Operating Cadence & Reporting: Establish metrics and reporting rhythms (proposal turnaround, deal support coverage, partner-sourced pipeline impact) to demonstrate program value to executive leadership.
• Scaling & Structure: Design organizational structure and hiring plans to support next-stage growth across each function, including new regional coverage as needed.
Required qualifications include 8+ years in Solutions Consulting, program/business operations, or related client-facing functions within B2B SaaS, with 4+ years managing managers or multi-team organizations. Strong program management fundamentals, experience leading diverse cross-functional teams, and proven ability to operate across time zones and regions are essential. Familiarity with value engineering/ROI methodology, enterprise RFP processes, and partnership/alliances functions is a plus. Excellent communication and stakeholder management skills, with comfort presenting to senior/executive leadership, are required.
