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Salary: USD 153,000 - 215,000 / annual
Braze is seeking a Director, Global Programs to lead a set of specialized teams supporting Solutions Consulting globally. This is a broad operating leadership role managing a team of managers and individual contributors across four distinct functions: Value Consulting, Proposal Writing, Program Management, and Partnership Solutions. The role spans multiple regions (AMER, EMEA, APAC) and reports to the VP/SVP of Solutions.
Key responsibilities include:
- Team Leadership: Hire, coach, and manage a global team of managers and individual contributors across all four functions, ensuring consistent quality and scaling in lockstep with business growth.
- Value Consulting Oversight: Guide Lead and Senior Value Consultants who build business cases and ROI narratives for enterprise deals, ensuring consistent methodology across regions.
- Proposal & RFP Strategy: Oversee the Proposal Writing function to ensure RFP and proposal responses are timely, accurate, and reflect Braze's positioning globally.
- Program Management: Direct program management resourcing and processes for cross-functional initiatives, providing visibility and reporting cadence across the Solutions organization.
- Partnership Solutions: Oversee the Partnership Solutions team and regional Global Strategic Partnership (GSP) Solutions Consultant leads, ensuring partner-sourced and partner-influenced deals receive consistent support.
- Cross-Functional Alignment: Partner with Sales, Solutions Consulting, PMM, and Partnerships leadership to align priorities, staffing, and processes.
- Operating Cadence & Reporting: Establish metrics and reporting rhythms (proposal turnaround, deal support coverage, partner-sourced pipeline impact) to demonstrate program value to executive leadership.
- Scaling & Structure: Design organizational structure and hiring plans to support next-stage growth across each function and new regional coverage.
Required qualifications include 8+ years in Solutions Consulting, program/business operations, or related client-facing functions within B2B SaaS, with 4+ years managing managers or multi-team organizations. Strong program management fundamentals, familiarity with value engineering/ROI methodology, and enterprise RFP processes are essential. Experience supporting partnerships/alliances functions and operating across time zones (AMER, EMEA, APAC) is highly valued. Excellent communication and stakeholder management skills, with comfort presenting to senior/executive leadership, are required. Comfort with ambiguity and ability to build and refine team structure, process, and metrics from the ground up are critical.
