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Salary: USD 130,000 - 150,000 / annual
Zeta Global (NYSE: ZETA) is an AI-powered marketing cloud that leverages advanced artificial intelligence and consumer data to help marketers acquire, grow, and retain customers efficiently. The Zeta Marketing Platform unifies identity, intelligence, and omnichannel activation into a single platform powered by one of the industry's largest proprietary databases.
As Director of Customer Success, you will lead the CRM Customer Success team with P&L ownership for a book of business between $3–4 million. You are both a strategist and hands-on leader responsible for growing and expanding the company's scope and presence with a portfolio of cross-vertical enterprise clients.
Key responsibilities include:
**Client Management:** Deliver against account plans and business objectives; balance long-term and immediate client/corporate goals; manage P&L on a weekly basis; structure account strategy based on client needs and multi-level relationships; ensure contract compliance and service-level fulfillment.
**Thought Leadership:** Identify inefficiencies and develop solutions with measurable results; bring creative approaches to decision-making and stimulate ideas from others.
**People Management:** Mentor and develop Client Success Managers; cultivate trusting relationships with internal teams (client success, executives, support, subject matter experts); contribute to company evolution through knowledge sharing and best practices; set an example honoring company values; contribute to professional development plans of direct and indirect reports.
**Business Management:** Assume overall financial reporting for client relationships; contribute to growth planning, revenue growth, and profitability; communicate challenges and opportunities to senior management; manage team performance (billability and utilization); balance client and company needs; direct the organization to maximize financial growth and increase the client base; support sales in new business efforts.
This is a hybrid role based in Atlanta, requiring 1–2 days per week in office.
**Requirements:**
- Minimum 5–7 years of Client Success or Account Management experience in Marketing Technology, Advertising Technology, or Customer Data Platform industries
- Strong oral and written communication and presentation skills
- Strong technical acumen
- Proven competencies in managing complex client relations
- Team motivation and team leadership skills
- Outstanding attention to detail
- Ability to deal with others with tact and good judgment
- Ability to react quickly, assess, and implement solutions
- Demonstrated ability to grow revenue in enterprise, multi-national accounts
- Budget management experience
