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Salary: USD 140,000 - 170,000 / annual
Knox Systems operates the largest Federal & DoD managed cloud, building and operating secure cloud and AI environments that support the U.S. government's most critical missions. The Director of Customer & Community Marketing leads day-to-day execution of Knox's customer marketing and engagement programs, helping customers share successes, connect with relevant audiences, and maximize value from their Knox relationship.
Reporting to the VP Customer Marketing & Engagement, this is a hands-on role responsible for translating marketing priorities into practical plans, campaigns, and customer experiences. Key responsibilities include managing customer go-to-market launch programs tied to FedRAMP milestones, coordinating joint announcements, customer stories, events, and webinars. You will manage Knox's KnoXchange customer event, facilitate introductions to the Knox Federal Advisory Board and senior federal leaders, and create reusable customer assets including press releases and video interviews.
You will coordinate messaging across Marketing, Sales, and Customer Success, deliver customer communications and key-account engagement programs that strengthen satisfaction and retention, and lead Voice of the Customer activities. The role involves managing project timelines, customer approvals, and cross-functional handoffs; maintaining dashboards and program reports; and surfacing customer feedback and expansion signals to Sales and Customer Success teams.
This position requires strong project management skills, hands-on experience creating customer content and managing co-marketing programs, and proficiency with marketing and collaboration tools including HubSpot, Monday.com, LinkedIn, Sprout Social, Google Analytics, Webflow, Slack, and Teams. You must be able to work independently in a fast-paced, dispersed environment while collaborating across multiple stakeholder groups.
Due to the nature of work with federal government clients and compliance with applicable regulations, this position requires U.S. citizenship (sole citizenship only; dual citizenship not permitted). Candidates must provide documentation verifying sole U.S. citizenship status as part of the background check process. Any offer is contingent upon successful completion of all required pre-employment screenings, including background check, in accordance with applicable laws and government contract requirements.
REQUIREMENTS:
• 5–7+ years of demonstrated success in B2B customer marketing, customer engagement, or customer success driving customer engagement, retention, and growth
• Hands-on experience creating customer content and managing co-marketing programs (press releases, customer stories, references, events, webinars, advisory activities)
• Strong project management skills with ability to manage multiple customer programs, deadlines, approvals, and cross-functional dependencies
• Proficiency with marketing, sales, and collaboration tools: HubSpot, FullEnrich, Monday.com, LinkedIn, Sprout Social, Google Analytics, Webflow, Slack, Teams
• Ability to analyze and report program performance, communicate results clearly, and apply findings to improve outcomes
• Excellent writing, editing, and customer communication skills with close attention to detail
• Ability to work independently, prioritize within established goals, and collaborate in fast-paced, dispersed environment
• U.S. citizenship (sole citizenship required; dual citizenship not permitted)
