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Salary: USD 153,750 - 253,700 / annual
ServiceNow is seeking a Director of CRM Sales for the Manufacturing vertical to lead regional sales growth and build a high-performing sales team. This is a people-management role with P&L responsibility for new business acquisition and customer retention in the region.
Key Responsibilities:
- Build and lead a team of direct Sales Executives to drive rapid new business sales growth
- Develop regional sales strategy in conjunction with Sales Operations, including competitive analysis and go-to-market planning
- Actively engage in territory planning, relationship development, and opportunity development; support Field Sales Teams in closing deals
- Recruit, coach, mentor, and develop team members to drive excellence and foster a culture of collaboration and overachievement
- Develop territories and quotas; communicate performance expectations clearly
- Manage and report accurate forecasts and pipelines to leadership
- Achieve annual sales goals on quarterly and annual basis
- Engage at C-level with customers to understand business requirements
- Build effective cross-functional relationships with Solution Consulting, Business Units, Professional Services, Marketing, partners, and ServiceNow executive leadership
- Retain and grow existing customer base through regular non-sales engagement activities
About ServiceNow:
ServiceNow is the AI control tower for business reinvention, serving 85% of the Fortune 500. The company provides an AI-native platform that brings together any AI, any data, and any workflow to help organizations work smarter, faster, and better.
Requirements:
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- Extensive track record of new business sales success with strong presentation and negotiation skills at industry and C-level
- Proven success recruiting, coaching, and managing exceptional sales teams
- Strong strategic thinking with analytical and financial planning skills to meet and exceed quotas
- Ownership of accurate CRM reporting including quarterly forecasts and opportunity inspection
- Experience driving sales processes and building effective working relationships with Sales Operations
- Understanding of IT business drivers and the broader business context
- Ability to build long-term strategic and senior-level relationships
- Ability to adapt and work effectively in rapidly changing, growing environments
- Strong business and financial acumen
- Demonstrated ability to build self-motivated, collaborative sales teams that embrace overachievement
- Track record of championing top performers, developing and coaching teams, and making appropriate talent decisions
- Proven partner relationships and networks; ability to grow revenue streams through partner ecosystem
- Ownership of driving successful pipeline generation activities developed by marketing or partners
