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ServiceNow is seeking a Director, CRM Sales to lead rapid expansion of its CRM product lines across the Central region. You will build, lead, mentor, and develop a team of Sales Executives, driving transformational business value for customers through new business sales growth.
Key Responsibilities:
- Lead a team of CRM Account Executives to drive new business sales growth in the Central region
- Build and execute sales strategy in collaboration with Field Sales, Pre-Sales Leadership, Professional Services, Marketing, Alliances & Channels, and Sales Operations
- Serve as the central liaison between Global Business Unit Sales Leadership and Field Sales Leadership
- Actively engage in territory planning, relationship development, and opportunity development to drive revenue
- Recruit, coach, and mentor team members to drive excellence and performance
- Develop territories and quotas for the sales team, communicating performance expectations clearly
- Manage and report accurate forecasts and pipelines locally, within EMEA, and to Global business units
- Achieve annual sales goals on quarterly and annual bases
- Build effective working relationships across Solution Consulting, Product Development, Customer Outcomes, Partners, Marketing, and executive leadership
Requirements:
- 4+ years of experience as a sales leader with proven success as a CRM Sales executive
- Extensive track record of new business sales success with CRM Solutions, including C-level presentation and negotiation skills
- CRM SaaS experience essential; PaaS experience a plus
- Prior experience in both direct sales and sales overlay capacities
- Strong track record recruiting, coaching, and managing exceptional sales teams
- Strategic thinking with strong analytical and financial planning skills to meet and exceed quotas
- Experience in planning, organization, and driving sales processes
- Public speaking experience and comfort presenting to large audiences with credibility
- Track record using social media to enhance brand messaging
- Ability to build long-term strategic and senior-level relationships
- Strong business and financial acumen
- Ability to adapt and work effectively in a rapidly changing environment
- Experience leveraging or critically thinking about how to integrate AI into work processes and decision-making
- Fluency in English; regional travel required with offices in London and Staines
- Experience with ServiceNow's product portfolio preferred but not essential
