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Upgrade is a fintech company that has helped over 7.5 million customers access more than $42 billion in consumer credit since 2017. The company is valued at $7.3B and backed by prominent technology investors.
The Director of Compliance Product Advisory will join Upgrade's Compliance team to provide strategic compliance and risk management guidance throughout the product development lifecycle. This is a fully remote role within the US with significant opportunity to scale as the company grows.
Key responsibilities include:
- Providing compliance and risk management input during design, development, and implementation of new products and services
- Developing creative solutions that balance business innovation with consumer compliance and effective risk management
- Serving as a subject matter expert on consumer financial services laws and regulations
- Evaluating regulatory risk, both current and potential future regulatory changes
- Collaborating with Product and Legal teams to identify and manage risk solutions
- Providing compliance guidance on company-wide policies and procedures
- Delivering key risk and compliance reporting to executive and board leadership
- Representing Upgrade on regulatory, audit, and bank partner matters
- Supporting Upgrade's issue management teams with product and compliance expertise
Required qualifications:
- 10+ years of consumer financial services compliance experience
- Required experience in mortgage, HELOC, or dedicated home improvement lending
- Strong negotiation skills and ability to communicate proactively with a "no surprises" approach
- Ability to maintain independent views while collaborating with business stakeholders
- Capability to execute in fast-paced, technology-driven environments
- Ability to analyze risk trends at macro level and identify process control breakdowns
- Excellent verbal and written communication skills with ability to adapt to different audiences
- Strong project management, critical thinking, and analytical capabilities
- Highly organized and detail-oriented
Preferred qualifications include credit card product experience and prior fintech experience.
The role offers competitive salary, stock options, comprehensive health insurance, flexible PTO, professional development opportunities, paid parental leave, and wellness initiatives.
