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Vi is seeking a Director of Client Services to own and expand the company's most strategic enterprise client relationships. This role sits at the intersection of client leadership, omni-channel media execution, SaaS platform management, and strategic audience targeting.
You will serve as the primary technical and commercial partner to senior client stakeholders, including VP- and C-level executives, guiding them through complex digital media strategies, performance optimization, and data-driven decision-making. This position works closely with Account Management, New Business, Client Performance, and Product teams to ensure technical execution aligns with commercial strategy and client objectives.
Key responsibilities include:
- Provide digital marketing leadership by guiding clients on omni-channel digital media planning, including audience interaction, channel mix, budget allocation, and performance tradeoffs. Advise on performance marketing strategies across paid social media, paid search, programmatic, and native advertising.
- Drive program advocacy and customer success through proactive risk mitigation, identifying issues before they become client-facing problems. Serve as the escalation point for complex technical issues and oversee client roadmap creation and execution.
- Leverage performance data and visualization tools to tell compelling stories to technical and non-technical stakeholders. Translate complex analytics into actionable insights that influence executive decision-making.
- Collaborate cross-functionally with Account Management, Client Performance, Media, Analytics, and Product teams to align execution with client expectations while advocating for client needs internally.
You bring deep performance marketing expertise with a strong background in digital media planning and buying, performance marketing, and audience generation. You're comfortable advising on omnichannel strategies, attribution, measurement frameworks, and optimization. You have high technical aptitude with data visualization and analytics tools, and can understand, interpret, and communicate complex performance and audience data.
Extensive experience working directly with VP- and C-suite stakeholders is essential. You build trust, influence decisions, and operate as a strategic advisor. You have high IQ and EQ, with strong ability to influence across technical, commercial, and executive audiences. You're comfortable navigating ambiguity and competing priorities, with a startup mentality—strategic, entrepreneurial, and adaptable. You thrive in fast-moving environments and approach complex challenges with rigor, creativity, and a solutions-driven mindset.
