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Auxilius is a venture-backed B2B SaaS company serving biotech sponsors by simplifying financial operations management for clinical trials. The company helps customers control trial costs, manage financial risk, and optimize spending so they can focus on drug development.
As Director of Accounting Success, you'll lead customer success initiatives for a strategic vertical within Auxilius's customer base. You'll become a product expert and trusted advisor to biotech finance teams, working directly with customers to implement best practices and maximize value from the platform.
Key responsibilities include:
- Deliver exceptional customer service, training, and consultative solutions aligned with customers' financial planning, analysis, and accounting operational goals
- Drive customer engagement and satisfaction for new and existing accounts
- Oversee onboarding, enablement, and training in collaboration with Business Analysts and Sales to help customers realize business value
- Act as customer advocate and liaison between customers and Product/Engineering teams, ensuring customer needs inform product roadmaps
- Manage customer training programs to increase adoption of new products and features
- Own execution of internal and external projects while maintaining high service levels
- Solve high-severity client requests and escalations with creative problem-solving
- Identify and implement continuous process improvements to drive scalability and refine internal playbooks
Required qualifications: BA/BS in Business Administration, Accounting, Finance, or related field; 6+ years of relevant work experience; CPA and/or public accounting experience required. Startup experience is a plus. You should have proven ability to manage multiple projects simultaneously, strong analytical and problem-solving skills, experience working directly with clients, and familiarity with data and analytics tools. Life sciences customer experience is preferred.
Within 6–12 months, success means clients view you as their trusted accounting partner, are using Auxilius workflows confidently with high adoption and minimal issues, and processes are documented, repeatable, and scalable. You'll actively partner with Product and Ops to turn client feedback into roadmap improvements.
